E-Commerce Administrative Assistant - Prosperity Market

Mission

Prosperity Market is a mobile farmers market and online marketplace featuring black farmers, food producers, and chefs. We travel throughout LA bringing a curated farmers market experience directly to you. We make it easy to support local, black-owned businesses while creating food access for everyone through in-person, community events and our online shopping options.

Prosperity Market grew out of a desire to create economic impact in our communities. We believe the first step in addressing any systemic constraints is to strengthen our economy, and what better way to do so than with the very thing we all need for health and survival? Food!

Our mission is to transform our local ecosystem and our economy through agriculture, food access, nutrition education, and community partnerships.

Overview

The E-Commerce Administrative Assistant provides essential support to the digital team by managing day-to-day administrative tasks and ensuring smooth operations of the online store. This role involves processing orders, handling & routing customer inquiries, updating product listings, ensuring the efficient operation of the online store, and assisting the e-commerce department manager. The ideal candidate will be detail-oriented, organized, and capable of delivering excellent customer service while efficiently handling various administrative functions to support the growth and efficiency of the e-commerce business.

Job Responsibilities

• Order Processing – Assist with fulfilling, processing and tracking online orders, ensuring accuracy and coordinating with internal team members.  Monitor and track shipments to ensure they are delivered on time and in good condition. Address and resolve any shipping delays, errors, or issues by liaising with the internal team members.
• Customer Service – Respond to customer inquiries via email, phone, or chat, providing prompt and professional support. Handle customer issues such as returns, exchanges, and refunds, ensuring a positive shopping experience.
• Administrative Support – Perform general administrative tasks including data entry, and maintaining records. Assist in preparing reports and updating e-commerce metrics as needed.
• Product Management & Vendor Liaison – Coordinate with vendors to maintain product listings, ensuring accurate descriptions, images, and pricing and inventory counts.
• Website Content Updates – Support the execution of online promotions, sales, events, and marketing campaigns. Help in creating and scheduling promotional content and updating website banners.
• Cross-Functional Collaboration – work closely with other team members to ensure cohesive operations. Assist in implementing new processes or improvements to enhance e-commerce operations.

Compensation

• Competitive hourly wage
• Opportunities for career development with the right individual.
• Team building events

Requirements

Qualifications

• Experience in an administrative or customer service role, preferably in an e-commerce environment (Shopify preferred).
• Effective oral and written communication skills and interpersonal skills
• Digitally competent and confident, working knowledge of Microsoft Office Suite and Google Drive (or ability to learn)
• Passion for learning, a growth mindset, a positive attitude and enthusiasm for problem solving
• Self-motivated and results-driven, with strong attention to detail & ability to effectively manage your workload
• Easy to work with (a people person)! While we work hard, we also have tons of fun. This is an awesome opportunity to get in on the ground floor of a brand that is growing quickly, doing impactful work, and have a few laughs while we’re at it!