Duty Manager/Operations Manager - dnata

dnata is hiring a Duty Manager / Operations Manager at RDU Airport!

Salary $55,000-$65,000

* Weekly pay, 401K, paid time off, competitive benefits *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates and oversees the daily operational activities by performing the following duties personally as well as through the support of facility personnel.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without accommodation.

• Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers
• Drive excellence through appropriate disciplines
• Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s
• Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers
• Loading/unloading may require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts and containers during loading/unloading operations
• Couple/uncouple carts and/or cargo container dollies
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
• Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic
• Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts
• Complete safety checklists for motorized equipment
• Drive and operate motorized equipment (Tug, Belt Loader)
• Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
• Operate a computer to enter and retrieve data for weight and balance purposes
• Count baggage/cargo being uploaded/ unloaded during operations
• Connect support equipment to aircraft such as PC Air, GPU etc.
• Use signaling devices to communicate with co-workers or flight crew
• Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws
• Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures.
• Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others
• Perform other duties as assigned
• Can meet the Station’s attendance standards

•2-3 years Aviation Management Experience Required

• Effective people management and planning / organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player
• Ability to deal with conflict
• Good communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Computer proficiency, Office 365, Word/Excel
• Must be able to work flexible working hours

Education-Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.