Durable Medical Equipment (DME) - General Manager - Human Touch Home Health Care

We are looking for an Durable Medical Equipment (DME) - General Manager, this role will be critical in ensuring operational efficiency and regulatory compliance within our Durable Medical Equipment (DME) business.

MUST HAVE (DME) DURABLE MEDICAL EQUIPMENT EXPERIENCE

Benefits:

• Stay updated on all relevant healthcare regulations, including HIPAA, Medicare, and Medicaid.
• Develop and implement compliance policies and procedures.
• Conduct regular audits and assessments to identify compliance gaps.
• Serve as the primary point of contact for regulatory agencies and manage all compliance-related inquiries and audits.
• Provide training to staff on compliance policies and regulations.
• Identify potential compliance risks and develop mitigation strategies.
• Monitor industry trends and changes in regulations.
• Supervise administrative staff and coordinate daily office operations.
• Oversee office logistics, including facilities management, supplies procurement, and equipment maintenance.
• Develop and maintain efficient office procedures to optimize productivity.
• Handle administrative tasks such as scheduling, correspondence, and record-keeping.
• Implement technology solutions to streamline office processes.
• Manage intake and incoming customer (physician, staff, facility staff, and patients) calls and emails.
• Ensure excellent customer service standards.
• Pursue new referral sources through outside marketing and generate sales of DME items.
• Consistently achieve sales quotas and manage product inventory.
• Create marketing promotions and participate in local events.
• Manage, train, and cross-train new employees.
• Involvement in interview and hiring processes.
• Review invoices and maintain financial records.
• Verify insurance for DME coverage and prior authorization information.

Qualifications:

• MUST HAVE DME EXPERIENCE
• In-depth knowledge of healthcare regulations, including HIPAA, Medicare, and Medicaid.
• Strong leadership skills with the ability to manage and motivate teams.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Proficiency in office software and technology tools.
• Certification in healthcare compliance (e.g., CHC, CHPC) is a plus.
• Minimum of two (2) years of experience in Durable Medical Equipment (DME) compliance or a similar role.
• Previous experience in a compliance role within the healthcare industry, preferably in DME.