DSHS FFA Quality Control Specialist - State of Washington

DSHS FFA Quality Control Specialist-Dual Language

Would you like to use your experience interacting with Department of Social and Health Services (DSHS) clients, customers, and stakeholders? This is an exciting opportunity to build a system that evaluates, changes, and improves programs by ensuring the voices of clients are heard by leadership and decision-makers. This is a part-time, on-call job with some schedule flexibility.  Apply now!

 

The Research and Data Analysis (RDA) team within Facilities, Finance, and Analytics Administration is looking for an experienced professional to join our fast-paced and dynamic work environment with a great team committed to helping build a better DSHS every day. Come join our team in Transforming Lives! 

 

In this role, as a Quality Control Specialist-Dual Language (Spanish), you will be responsible for obtaining detailed information about DSHS clients in order to facilitate multiple survey projects, such as the DSHS Client Survey. This survey provides data-driven decision support to inform the client care and services. You will use your knowledge of public assistance program structure and procedures, information sources, and investigative interviewing to obtain information on client experiences and compile data necessary for survey administration and analysis from various sources, including client records, DSHS service databases, and automated computer systems, and will generate data tables and summary information. Your work will aid DSHS in making improvements in client services. You will have the chance to collaborate and build working relationships with many internal and external stakeholders, staff, and other professionals. 

Some of what you'll do

• Conduct investigative survey interviews with clients and other contacts about their experiences receiving social and health services
• Gain a solid understanding of active survey projects and the fundamentals of research interviewing
• Identify facts needed to complete client surveys. Analyze and evaluate case records in order to obtain accurate, detailed case information
• Compare case records and electronic data from various programs within DSHS to obtain demographic data about clients
• Resolve discrepancies by researching additional information using internet search engines, reverse directories, and employment history records
• Generate data tables to summarize findings using Excel
• Collaborate with the survey team to identify and resolve data discrepancies.
• Participate in team meetings, identify issues with research materials or procedures, contribute ideas to problem-solving discussions
• Identify and report situations requiring immediate intervention, such as reports of potential abuse
• Provide information about program contacts and available services

Our ideal applicant will be a team-oriented, collaborative individual with strong verbal and written communication skills, attention to detail, and the ability to interact with a diverse clientele. Additionally, must be able to tolerate occasional stress when conducting interviews about sensitive subjects, adapt to changing business needs, accept responsibility for the quality and timeliness of work and be passionate about quality management. 

This is a dual language position that requires certification in Cluster 1 & 2 by the Language Testing and Certification Unit for Spanish prior to applying or prior to appointment.
 
The selected candidate will be given a conditional job offer and 60 days to obtain cluster 2 certification for dual language Spanish before start date.

This opportunity may be entitled to basic salary plus 5% increase for dual language.

Who should apply? 

Professionals with:

• A Bachelor's degree and two years of experience working in a Community Services Office, Welfare Office, or Public Assistance Office; At least one year of this experience must have been obtained within the State of Washington; Additional qualifying education/experience may be substituted, year for a BA
• Work experience using DSHS data systems
• Knowledge of internet searches and MS Office 2016 or newer, including Access
• Ability to use or learn Computer Assisted Telephone Interview systems such as Voxco
• Individuals who are bilingual in English & Spanish

Interested?
 Please submit the following:

• Cover letter
• Resume
• Three current references 

Questions? Contact peter.bonato@dshs.wa.gov and reference job number 04161.