Drop Team Manager - Apache Casino Hotel

Essential Functions

• Manage all elements of the casino's Drop Team Operation and participate, when necessary, in the soft count drop process.


• Carry out procedures and train team members on the job, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.


• Ensure that the inventory of supplies is adequate, and that all machinery is in good working order.


• Ensure security protocols are followed when opening and closing gaming machines.


• Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas, investigating team member complaints and reporting findings to Director of Finance.


• Be available to work weekdays, weekends, and holidays as needed.


• Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures.


• Maintain adequate staffing levels on the Drop Team by interviewing, selecting, and training as required.


• Perform other related duties as may be assigned by Director of Finance.


• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service, promoting outstanding guest Work effectively with peers, team members, and regulatory agency personnel.


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• Understand and comply with the Eye, Hi, Goodbye program.


• Train and mentor team members.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.


• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.


• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.


• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.


• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.


• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly


• Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.


• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.


• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone.


• Regular attendance is required.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also occasionally sits, works in confined spaces, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds and push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.