Registration Specialist - Health Care District of Palm Beach County

Overview

This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checking in/out patients of the C. L. Brumback Primary Care Clinics

About the C. L. Brumback Primary Care Clinics 

Our 10 Federally Qualified Health Centers across the county serve adults and children with or without insurance and regardless of ability to pay. We also operate three mobile clinics that provide medical services for the homeless and the underserved. In 2022, we served 39,000 unique adult and pediatric patients who received high-quality comprehensive health services including medical, dental, behavioral health, psychiatric care, women’s health, pharmacy services, outpatient substance use disorder treatment, and community resource programs.

Responsibilities

Essential Functions:

• Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency.
• Obtains all proper signatures for patient consents.
• Schedules patients in the EHR including rescheduling patient no-shows.
• Verifies patients’ insurance benefits including primary care provider for any managed care plans.
• Ensures that all information is scanned into the patient account in the EHR in a timely manner including, but not limited to, patient’s photo ID and insurance card.
• Collects co-pays, coinsurance, slide/nominal fee and balance due from patients and/or guarantors at time of service. 
• Reconciles cash/credit collections daily.
• Self-Audits cash change draw daily.
• Communicates with patients via patient facing pre-visit, pre-registration platform in the format of text messaging
• Attends and participates in department staff meetings
• Adheres and follows all departmental policies and procedures.
• Adheres to and Responds to All Emergency Codes as indicated by the department requirements.
• Follows all infection control policies and procedures at all times.
• Maintains patient confidentiality at all times according to the established policies and procedures.
• Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience including, but not limited to, responses to threats or disasters, man-made or natural.

Qualifications

Education:

High School Diploma or GED required.

Experience: 

One (1) to two (2) years of prior experience in registration in a health care/medical setting preferred.

Certification:

Certification as Patient Access Associate preferred.

Licensure:

Valid Florida driver’s license required.

Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.