Driver Operations Specialist - Airspace
San Diego, CA
About the Job
Company Introduction:
Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one ofAmerica's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Join the Movement!
Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Job Summary:
As a Driver Operations Specialist for Airspace Technologies, you will be responsible for maintaining a quality and TSA compliant driver network.
Responsibilities:
- Manage Driver Network:
- Collect, manage, review and approve driver-partner TSA compliance documents, contracts and virtual ID verification sessions
- Handle escalated driver service issues
- Manage the inventory and sending of driver supplies such as badges, CBR bags, and more
- TaskUs Support:
- Support the overseeing of TaskUs functions such as driver payment, activations, and more
- Provide pre and post-activation inbound support for escalated driver concerns
- Report out on status and what may be driving performance within the DriverOps LOB
- Implement continuous improvement:
- Propose and implement solutions to improve (1) driver quality and (2) DriverOps processes
- Misc:
- Perform additional duties and responsibilities as needed and/or assigned
Required Qualifications:
- On site (in-office) position: Monday - Friday
- Familiarity with Tableau, MS Office, Google Suite and other computer and internet applications and tools.
- Able to troubleshoot issues and display independent decision-making skills.
- Able to adapt to changes in the business, strategy, and technology.
- Strong customer service and relationship-building skills in-person and by email, phone, video conferencing, etc.
- Strong written and verbal communication skills, with the ability to clearly articulate accurate information.
Compensation:
- Hourly Range: $21.00 - $25.00
- Health, Dental, Vision benefits available.
- 401K company contribution program with employer match.
- Professional Development Reimbursements.
- Generous in office employee perks
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
About Airspace:
From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.
With offices in the United States in Carlsbad, CA, Dallas, TX, and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.
Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.
Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.