Donor Services Coordinator - Atlanta Community Food Bank, Inc

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Development Operations & Analytics/Donor Services / Development

About the Role:

The Donor Services Coordinator plays a vital role in maintaining the integrity and accuracy of our fundraising and relationship management database. This detail-oriented position is responsible for processing all financial donations, creating and sending donor acknowledgement letters, and providing excellent customer service through donor interactions. Working closely with our fundraisers, this position ensures that donations are accurately coded based on donation documentation and communication. This position helps increase revenue for our matching gift program. This position is part of the Development department and reports to the Senior Manager, Development Operations & Analytics.

What You’ll Do:

Data Entry, Review and Maintenance

• Process large volume of gifts (pledges, live checks, credit cards, cash, stocks and ACH) using multiple software platforms with differing processes

• Enter, track and report on event participant information.

• Looks up donation details in Raiser’s Edge, Classy, Luminate Online, and other platforms

• Assist with database clean-up projects, including merging duplicate records and updating returned mail

• Link donations to proposals, events, and other database record types

• Assist with monetary donation reporting

• Work with Development Department on matching gift identification and confirmations for increased revenue, coding matching gift pledges in Raiser’s Edge.

Customer Service and Other Administrative Tasks

• Produce daily acknowledgement letters, tribute acknowledge letters, and other customized donor communications and mailings

• Assist with large in-house mailings, and coordinate volunteers engaged to assist with major mailings.

• Logs into 3rd party platforms to download donation files and confirm matching gifts

• Answers donor services department phone calls and emails

• Assist in documenting and updating ongoing data entry procedures

• Assist with TeamRaiser registration maintenance

• Coordinate matching gift entry and tracking in database

• Operates paper-folding and postage machines for Donor Services mailings; train Development team on these machines as needed

• Other duties and projects may be assigned

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational, work and lived. Towards that end, our Inclusive Hiring process is grounded in a skills based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• Decision Making

• Accountability

• The Ability to Navigate Change

What You’ll Need: Skills and Experience your resume should demonstrate:

• Demonstrated history of timely and accurately coding and processing incoming donations, including online transactions, manual entry and import files

• Advanced knowledge of a fundraising CRM, including a work history of efficiency and accuracy in data entry and data management

Intermediate proficiency in Microsoft Excel or comparable spreadsheet software with the ability to use data to track activity and to generate reports

• Successful work history that demonstrates strong organizational skills, relentless attention to detail, and the ability to coordinate and prioritize routine tasks and meet deadlines with little supervision

• Proactivity in problem-solving, especially with 3rd party vendors

• Excellent verbal and written communication skills

Even Better if You Have:

• Passion for the mission of Atlanta Community Food Bank

• Working knowledge of Raiser’s Edge, Luminate or ImportOmatic

• Experience running a paper-folding and postage machine

And You'll Love this Position if You:

• Are by nature a quick learner, detail oriented and have super organizational skills

• Have excellent interpersonal skills, initiative to learn and deepen your database knowledge, have strong analytical skills and excel in managing competing priorities.

• Pay strong attention to detail

• Are a strong team player with the ability to work collaboratively

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is?routinely required to lift 25 lbs.

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.