Donation Station Attendant - Brook Valley Management, Inc.

Job Title:                  Donation Station Attendant

Classification:         Non-Exempt

Reports to:               Collection Manager

Description 

As a Donation Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor’s expectations. Donor satisfaction is our number one objective and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the trailer.

Your objective is to provide courteous, respectful service to the donor, to keep the donation site clean and well maintained, and to safeguard the donations until they can be picked up by the truck drivers.

When donors are not present, DSA’s should be visible “sign shaking” with the appropriate message instructed by the manager.

Essential Duties and Responsibilities: include the following.

Donation site should be properly set-up, clean and well-maintained:

Be at station on time and during all scheduled hours

• Report in to supervisor upon beginning and ending shift (by text, phone or other determined method)
• Sign into mobile device at the beginning and end of each shift and record all breaks
• Respond to hourly check-ins on mobile device as required
• 30-minute lunch and two 15 minute breaks allowed
• Wearing name tag and clean vest or clean shirt (as provided)
• Neatly and modestly dressed – no tanks, short shorts, etc.
• Closed-toe shoes for safety
• Should have chair, table, and umbrella set up outside trailer in visible location
• Place any flags, banners, balloons or signage in visible, attractive manner
• Outside should be free of trash, glass, and other debris (sweep each morning and each evening).
• Did driver remove all trash at last pickup?  If not, call your direct supervisor.
• No personal items whatsoever (decorative items, posters, extra clothing, etc.) should be in the trailer.  All items in the trailer are deemed to be property of the charity.  Lunch is an exception to this rule.
• If the trailer is full, call your direct supervisor for a pickup.
• Confirm that the trailer has the appropriate supplies – if supplies are needed, call your direct supervisor.
• Be knowledgeable of charity – see attachment
• What is charity’s purpose
• Who does charity serve
• Know that thrift store purchases donations for market value
• Stand up to greet and thank each donor
• Offer to carry donations to trailer
• Give donor a receipt for donation
• Treat all donations and donor with respect
• No dropping or throwing
• Stack all donations carefully and neatly in trailer
• Bags should be tied, boxes should be closed
• Record each donation in donor log at trailer
• All donations are the property of the charity and any theft or waste will result in immediate termination.
• No sorting through merchandise – All merchandise should stay in its original containers and be kept closed.
• Confirm that the door of the shed is fully operational (opens and closes easily).
• Confirm that the door is closed and securely locked any time you are not at the trailer (including short breaks).
• Absolutely NO SMOKING in the trailer or near the trailer.

Be properly attired:

Workstation properly set-up

All donations should be in trailer – no bags or items outside.

Provide courteous, respectful service to donor

Safeguard donations

Required Knowledge, Skills and Abilities:

• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to stand 6-8 hours per day
• Ability to bend frequently
• Ability to lift up to 35 pounds with regularity
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to establish relationships with peers, internal and external customers.
• Ability to work within Brook Valley’s culture.

Education, Experience, Training Required:

• High school diploma or equivalent; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.