Job Description – Domestic Operations Agent

• Job Type: Full-Time (On-site)
• Location: Miami, FL
• Salary Range: $40,000- $50,000 Annual Salary range

1. OBJECTIVE (POSITION SUMMARY)

We are actively looking for a Domestic Operations Agent who can thrive in a fast-paced environment. We are looking for a candidate preferably with at least 1+ years of prior freight forwarding experience. If you enjoy a fast-paced environment, while having fun with colleagues you might be a fit for our work environment.

1. JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

In this position, the Agent of Domestic Operations is responsible for:

• Domestic freight forwarding, including alerting, and routing via various internet tools and updating transportation software systems.
• Pricing domestic air, ground, LTL, and FTL.
• Handling shipments with attention to detail and standard operating procedures.
• Integral role in operations to assist in moving freight for a wide variety of customers in the US.
• The ability to recognize possible and existing service failures and issues and effectively communicate these situations to management as needed.
• Responsible for shipment follow up including obtaining pieces, weights, dimensions from agents and updating transportation software.
• Aggressive approach with carriers/partners to obtain special rates or spot quotes.
• Obtaining vendor charges and auditing for accuracy and legitimacy.

1. QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS

2. Bachelor / Associate degree in Business, Logistics or International Trade or related discipline is an asset.
3. Minimum 1-3 years’ experience in Domestic Operations
4. Freight Forwarding experience is an asset.
5. Strong knowledge of North American geography.
6. Experience in Transportation or Logistics industry is an asset.
7. Cruise ship logistics experience is an asset.
8. Experience in Magaya WMS is an asset.

Technical Skills

• Proficient in Microsoft Office e.g. Outlook, Excel, Word
• Intermediate computer skills required in Excel e.g. formulas, graph.
• Working knowledge of Transportation Management Software (is an asset) e.g. SAP, Cargowise.

Business Strategy Skills

• Dedicated commitment to providing superior, timely internal and external customer service.
• Effective / Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Effective / Strong problem-solving and decision-making skills (in a team environment).
• Highly organized with the ability to multi-task.
• Team cooperation and respect is required.
• Able to work in fast paced environment.
• Accurate and detail-oriented
• Effective / Strong negotiation skills.
• Analytical and detail oriented.
• Must have a valid driver’s license.

Work Schedule

• Set working hours of 8 hours per day with requisite meal and rest breaks.
• Consistently report to work on time, prepared to perform required duties.
• Ensure work responsibilities are covered when absent.

Work Environment

• Usually moderate noise level.
• Climate controlled office environment.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Language Skills:

• Ability to read and interpret documents, spreadsheets, emails and instructions.
• Ability to write routine reports and correspondence.
• Ability to speak clearly and effectively to both internal and external contacts.

COMMUNICATION

Following are the key contacts the position deals with on a regular and recurring basis inside and outside Radiant:

Inside:

• Operations General Manager
• Operations Coordinators
• Team Leader / Supervisor / Managers
• Sales
• Operations / Administrative Assistant
• Operations Coordinator
• Operations Manager

Outside:

• Warehouses
• Carriers
• Drivers / Owner Operators
• Suppliers
• Customers

1. FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with an employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $40,000-$50,000 (Annual Salary)

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

1. ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.