Domestic Operations Agent - Lynden Logistics, Inc.

Lynden Logistics, is seeking an enthusiastic, self-motivated person who takes pride in finding solutions for our customers.  Do you thrive where each day is not like the last?  If so, Lynden is the place for you. Work with our dynamic Domestic Operations group, handling all day-to-day activities for major clients that includes heavy customer service and technical solutions. This is a safety sensitive position. 

Why you want to work for Lynden Logistics, Inc.

Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched 
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
Free parking and subsidized transit program
Tuition Reimbursement program

Essential Duties and Responsibilities including the following. Other duties may be assigned.

• Assess, analyze, and problem solve while handling complex, gray-area situations while meeting legal, company and customer expectations.
• Provide outstanding, friendly service through daily communication with both internal and external customers
• Ensure smooth and timely process and documentation flow
• Ensure accurate and timely data entry into our operational system
• Track and trace files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Contribute and maintain good relationships with suppliers
• Ensure compliance at all times to regulations
• Network communications, timely responses to emails and requests
• Meet SOP and SOW standards in accordance with Company policy
• Predictable and consistent attendance.
• Weekend on-call responsibilities based on a rotating on-call schedule. 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school education or equivalent and three years progressive work experience in operations. Business or industry degree preferred.
• Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions and procedure manuals
• Must have a high level of math to be able to compute pricing, cost, fees, and weight and measures.
• Experience working and communicating with vendors, customers and other company departments to meet deadlines successfully.
• Excellent Microsoft Office skills
• Microsoft Access - Data Base management a plus
• Good organizational skills

Preferred qualifications and experience:

• Air freight industry experience
• Able to read and distinguish tariff codes
• Experience with specialized cargo (hazardous, OOG, overweight)
• Ability to oversee/monitor/assist in the preparation of accurate customs export documents in a timely manner from source documents. This includes checking for accuracy, taking responsibility for completeness, and timeliness of the transaction.

Primarily works with computer and phone but, occasionally may need to work in and around warehouse. Occasional lifting up to 50 pounds.

Ability to possess and maintain a TSA Security Threat Assessment (STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver’s License (CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card (TWIC), or Free and Secure Trade (FAST) card issued by U.S. Customs and Border Protection. STA’s will be submitted by Lynden Logistics upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.

Successful candidate must pass a pre-employment drug test (including marijuana) and background screening.

Federal law requires Lynden Logistics to verify the identity and employment eligibility of all persons hired to work in the United States. Lynden Logistics will provide the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.