Domestic Claims Technician - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Domestic Claims Technician

The Role:

Our Northern Ireland team have an exciting opportunity for a domestic claims technician. Based out of our Belfast office, the technician role is a technical assistant role, designed to support the adjuster’s work throughout the handling of these claims. We require an experienced claims technician to work with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

You’ll be customer focused, capable of offering both practical support and technical advice, whilst managing your claims from instruction to conclusion.

A pro-active approach is essential to ensure you provide superb service including reporting to Insurers within agreed timescales, identifying key activity to progress your claims and meet financial targets set by your line manager. Of course, quality is key and essential to ensure you comply with our challenging audit criteria.
 

You will have/will be:

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim

• Have first class communication skills, both written and verbal

• Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)

• A willingness to liaise and build effective working relationships with other internal product lines/departments as required.

• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate

• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy

• Solid experience of handling domestic property claims

• Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim

• Conscientious and hard working, as well as flexible during times of surge

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.