Dolly Parton Experience Host - Dollywood Theme Park - Part Time Seasonal - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Dolly Parton Experience Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to create a welcoming and educational experience for Dolly Parton Experience Guests, and provide information to facilitate the self-guided tours through the entire Dolly Parton Experience. The Dolly Parton Experience will hereafter be referred to as the DPE. This role is designated to have a high focus on positive Guest interactions including, but no limited to, answering questions, exuding a positive countenance and demonstrating an overall enthusiastic demeanor as part of a world-class team.  The DPE Host will also participate in the sanitizing and cleaning of high touch points in and around the DPE, Dolly’s Home on Wheels, Tennessee Mountain Home, and future experiences added to the DPE. 

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet Guests, accurately count attendance, and monitor queue lines as needed
• Sanitize all high touch points in and around the DPE on a pre-determined schedule
• Verbally communicate and enforce DPE entrance rules
• Assist Guests with information about various areas of the DPE
• Operate system controls to properly power exhibits on and off
• Keep the DPE, Dolly’s Home on Wheels and Tennessee Mountain Home clean throughout the day, including dusting, mopping, sweeping, vacuuming, and cleaning glass as needed
• Maintain entertainment signage as needed
• Assist with keeping break rooms, storage areas, and supply closets clean and organized
• Complete daily reports and Guest surveys
• Assist with special DPE functions and assignments as needed
• Provide accurate park information to Guests through participation and implementation of continued education
• Maintain strict confidentiality, with regard to communication and all information, about Dolly Parton’s personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and/or HFE between any and all parties outside of this position’s reporting structure

Management reserves the right to change and/or add to these duties at any time

 Education and Experience Required

• Must be at least 18 years old
• High School diploma or equivalent required
• Basic computer experience required
• Excellent verbal and written communicator – consistent and detailed
• Must successfully complete a pre-employment background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and Guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to meet the physical demands of the job
• Able and willing to bend at the waist and knees multiple times throughout a shift
• Able and willing to lift 20 lbs
• Able and willing to push and pull
• Able and willing to climb stairs
• Able and willing to work shifts up to 12 hours
• Must wear costume as outlined by Entertainment team
• Able and willing to accurately count
• Must have dexterity to handle tickets/counters
• Able and willing to be productive in a fast-paced, dynamic environment
• Able and willing to prioritize tasks and complete assignments on time
• Able and willing to work with and tolerate detergents and chemicals utilized in the area
• Able and willing to tolerate noise at high levels
• Able and willing to wear all PPE as required
• Able and willing to handle a high volume of Guests at DPE without creating unnecessary/unproductive stress in the workplace
• Able and willing to use self-reflection to be accountable as a member of a world-class team
• Must be comfortable with public speaking to a large crowd during an emergency situation
• Must be able and willing to periodically scan the venue to ensure the safety of our Guests

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.       

Qualifications