Dogtopia General Manager - Dogtopia
North Attleborough, MA 02760
About the Job
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Who We Are
RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.
We currently operate a portfolio of 31+ doggie daycares from
Boston to Raleigh, with an aggressive growth plan to double our store count over
the next 24months. Our HQ, conveniently located in Shelton CT.
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Our passion for pups shines through everything we do, from playtime at our Dogtopia daycares to tail wags in our home office. When you join our pack, be prepared for non-stop puppy love. We start each day fueled by our devotion to four-legged friends. Our goal? Giving every furry friend the most exciting day ever! That means creating an action-packed wonderland of play and affection. But it's not just about the dogs. We care for our two-legged partners too! Our days are filled with boundless energy and new adventures. We want this to be a place where you can flourish. A place where you're inspired to learn and grow. With over 600 team members and 34 daycares up and down the East Coast, the tails are always wagging. We share our puppy passion through our non-profit Dogtopia Foundation, sponsoring service dogs for veterans, therapy dogs for students, and employment initiatives for adults with autism.
If you live for wet noses and wagging tails, then unleash your inner pup person with us! Help spread the dog love and be the best furry friend you can be.
Benefits
Full-Time
Includes: Flexible Schedule, Employee Discount, Medical, Dental, Vision, Pet Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity
Insurance, Critical Illness Insurance as well as Paid Time Off, Sick time, Referral Program and a Rewards Program!
Customer Service and Presentation:
As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
- Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
- Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
- Keeps the team members engaged in their duties.
- Strive for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
Financial Administrative:
- Manages groomers including quality control of work, safety, schedules, and client records
- Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
- Develops team in up-selling and using dog evaluations to grow revenue
- Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
- Work with team to assure our Quality of Care sets the standards for dog care
Team Management:
- Creates staffing schedule and helps monitor daily schedules
- Maintains optimum staffing and development with all employees
- Leads by example by coaching all on contributing to a positive team-oriented culture
- Delivers written performance reviews and gives employees positive acknowledgment when due!
- Help coach the staff on our Dogtopia-isms
- The Rules by which we, as DOGTOPIANS live by are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like it’s the Most Exciting Day Ever!
- Onboard all employees and insure each employee has the correct amount of training
- Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Inventory Management of cleaning, dog and First aid supplies.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Details:
- It always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, Dynamic team culture
- Career progression based on performance
- Additional certification programs are available
- Competitive wages with flexibility in scheduling
- Paid time off, medical benefits, and company incentives
Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.