DOD SkillBridge Intern - IT Operations Support Specialist - ITT, Inc.

PURPOSE OF POSITION:  

ITT Inc. is proud to be a military-friendly company and an approved DoD SkillBridge partner, committed to providing engaging, meaningful and impactful opportunities to transitioning military service members. ITT values the experience that you have gained during your time in the military, and we look forward to welcoming you onto a team that recognizes and appreciates the unique skillsets that you bring to the workplace.

We are excited to offer our hardworking and talented transitioning service members real-world, hands-on training in today’s in-demand fields. As an ITT SkillBridge participant, you will receive key professional opportunities and support from experienced managers, who will guide you in transferring your skills to the civilian workplace and thriving after separation.

Please note: You must be a transitioning service member within the last 180 of U.S. military service in order to qualify for this position. Per DoD SkillBridge regulations, this program does not provide compensation through ITT Inc.

About ITT Enidine Inc.: Headquartered in Orchard Park, NY, Enidine is a premier supplier of highly engineered industrial shock absorbers and vibration isolation products as well as deceleration devices and products for motion control applications. Our products can be found in use throughout the global industrial, rotorcraft, aviation, defense and rail markets. Our broad range of products extends the equipment's life, improves comfort and increases safety and reliability around the globe. 
 

Summary: 

We are seeking a proactive and attentive Operations Support Specialist Skillbridge Participant who will be trained to provide a single point of contact for end users to receive support and maintenance within the organization-computing (IT) environment. This includes training in installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion. Provide end-user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources in order to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and ITT’s values. Ensures that business/functional partners receive information they need for continuous IT support improvement. 

MOS/Ratings that align best with this opportunity: 

Navy: IT Specialist  

Army: 25B Information Technology Specialist  

Airforce: 1B033 Cyber Surety Apprentice, 1B034 Computer System Apprentice, 1B052 Cyber Systems Operation Apprentice 

Marines: 0656 Tactical Network Specialist, 0651 Data Network Specialist, 0689 Computer Defense Specialist  

Coast Guard: Information Systems Technician 

MAJOR RESPONSIBILITIES: 

• Configure and install desktop and laptop computers (Microsoft Windows 7 and 10)
• Troubleshoot problematic endpoint software and hardware
• Basic wired and wireless network troubleshooting
• Upgrade/migrate windows 7 installations to windows 10
• Assist in creating and organizing IT Documentation. 
• Document and track work in incident management system
• Assist users on basic software/hardware/peripheral operation
• Identify and escalate advanced technical issues to TAC teams as appropriate
• Support on telecommunications
• Configure and install printers/scanners
• Investigates root causes to resolve problems.
• Implements measures to prevent related and similar issues.
• Ensure that required support is provided, always following Corporate and local procedures.
• Provide recommendations for process improvements to IT management
• Test and learn new software/systems as they are implemented
• Escalate customer satisfaction issues to IT management
• Available off hours for emergency issues/escalations as they arise
• Excellent communication/interpersonal skills

EDUCATION:    

Bachelor's degree with 3 years of experience preferred or 5 years equivalent IT experience.  

OTHER SKILLS/KNOWLEDGE/EXPERIENCE: 

- Microsoft Active Directory Admin 

- PC Hardware skills 

- Windows troubleshooting  

- HP Printers and print servers  

- Microsoft SCCM (System Center Configuration Manager)  

- Networking skills  

- Problem solving skills 

- Microsoft Application skills 

This is an unpaid internship in accordance with DOD Skillbridge regulations. This opportunity is exclusive to Transitioning Military Service members within the last 180 days of Military Service. 

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses. 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. 

 “ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.” 

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