Documentation Specialist-10833-Onsite - Shuvel Digital

Basic Purpose:

To support the Lending Vendor Management Team by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Develops alternate course of action based on precedent or policy.

Major Responsibilities:

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations
• Administer and develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise, and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions, and communications
• Perform other duties as assigned

Qualifications and Education Requirements:

• Bachelor's degree in Communication Studies or the equivalent combination of training, education, and experience
• Ability to work independently and in a team environment style and standards
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Working knowledge of PC and web/internet-based technologies e.g. HTML, Excel, PowerPoint, Microsoft Office Suite, trends/issues, management, editing/authoring tools and development
• Basic database and presentation software skills
• Basic skill capturing and translating processes and requirements into easily understood terms
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations

Desired Qualifications and Education Requirements:

• Working knowledge of Navy Federal products, services, programs, policies, and procedures
• Experience in technical writing and development of standard operating procedures
• Experience in maintaining SharePoint content
• Experience and/or involvement in dealing with outsourced relationships
• Experience in translating foreign material and conveying it in a way that is easily comprehendible for the end-user
• Experience in training teams and managing large-scale change