Document and Training Development Specialist-Technical Writers - Serco North America

Serco is Hiring Technical Writers to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters. These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2. 

This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.

This position is contingent upon customer requirements and/or their approval.

In this role, you will:

• Assist in the development of PA Program guidance documents and tools when needed
• Create/provide training aids, instructor guides, student manuals, and web-based training for PA course instruction
• Provide technical, technical editing, graphic development, and formatting for PA documents

To be successful in this role, you will have:

• Bachelor's degree and 5 years experience in disaster fieldwork or field of expertise; a graduate level degree or professional registration with 2 years of experience in disaster fieldwork or field of expertise; or 10 years of experience in disaster fieldwork or in field of expertise
• Experience with technical writing
• Demonstrated knowledge and experience in recovery arena
• An adult learning background and experience
• 1-2 years of experience providing training support
• The ability to obtain and maintain FEMA Public Trust
• A United States Citizenship
• The ability to maintain FEMA specific trainings
• Strong Microsoft Office Skills, excellent written and oral communication skills
• The ability to deploy to any location in zone 2 with a 24–48-hour notice after Task Order Award
  • Zone 2 includes Arkansas, Colorado, Illinois, Indiana, Louisiana, Michigan, Minnesota, Montana, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Utah, Wisconsin, and Wyoming
• The ability to go on 6–12-month deployments at a minimum
• Experience and comfortability using a smart phone
• The ability to work independently, in a team environment and under stressful conditions with tight deadlines

Additional desired experience and skills:

• 2 years minimum of prior Federal Emergency Management Agency (FEMA) Public Assistance (PA) experience
• Knowledge of the FEMA Public Assistance Program/Policy
• Trained in the Public Assistance delivery model preferred
• Active FEMA badge

If you are interested in supporting and working with our FEMA efforts, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $62,400.00 to $197,600.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.