Document Processing Administrator - Maximus

The Document Processing Administrator is responsible for reviewing documents associated with a Marketplace account and making the decision whether the document(s) validate the information attested to for the New York State of Health.

Please note this job posting is for upcoming classes in Albany, NY, Rochester, NY, OR New York, NY. This position requires 6 weeks of onsite training after successful completion of training, there is the opportunity to work remotely.

Pay and Benefits:

• Base rate $18.75/hr.
• Monday - Friday, 8:00am - 4:30pm OR 8:30am - 5pm
• Quarterly Bonus opportunity up to 5% of your quarterly earnings
• $500+ in referral incentives
• 401K with company match
• Paid accrued time off and 10 paid holidays
• Medical, Dental and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• A supportive environment with peers who share your passion for improving people's lives
• Career development and promotional opportunities
• No cold calling, sales, or collection calls

Essential Duties and Responsibilities:

- Prepare and compile weekly internal reports accurately and timely.

- Attend meetings, recording minutes, and maintaining comprehensive records.

- Produce letters and various documents as required, ensuring accuracy and efficiency.

- Manage records systematically, including filing, retention, and labeling for easy retrieval.

- Support management with special projects and tasks as necessary.

- Aid internal and external customers in resolving issues and inquiries when required.

- Uphold strict confidentiality and security protocols for all relevant information.

- Draft and distribute department-wide emails and correspondence proficiently.

- Retrieve imaged documents and accounts from the Marketplace based on task details provided.

- Conduct thorough research on documents, comparing them with application data for validation.

- Generate notices for consumers requiring follow-up actions, ensuring accuracy and clarity.

- Determine whether documents or accounts need further escalation for research or account review.

- Identify cases that require attention from the Department of Health (DOH) and create appropriate manual tasks for handling.

• Researches the information on the document(s) and compares that information against the application to determine if the document validates the application data.

• Meets all performance requirements associated with Verification Documents processes.

• Conducts quality reviews of work to ensure accuracy and relays feedback to supervisor.

• Accurately reports tasks completed and hours worked.

• Maintains an understanding of the Enrollment and Eligibility processes and policies.

• Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.

• Maintains up-to-date knowledge of continually referenced policies and procedures associated with tasks completed within the role.

• Responsible for adhering to established safety standards.

• Must be able to remain in a stationary position for an extended period of time.

• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

• Work is constantly performed in an office environment.

• Performs other duties as may be assigned by management.

Minimum Requirements

Minimum Requirements:
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

• Ability to type and process material in an expeditious manner.

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

• Ability to successfully execute many complex tasks simultaneously.

• Ability to work as a team member, as well as independently.

• Ability to follow instructions and perform repetitive tasks.

• Ability to learn new software programs.

• Ability to regularly attend work at various shift times as assigned.
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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.