Document Management | Production IT Support Technician - Emerson Personnel Group

 
Job Title: Document Management | Production IT Support Technician
Company: Our client
Location: Paoli, PA
Job Type: Full-time (On-site or remote/hybrid depending on candidate location)
 
About Our client:
Our client is a leading provider of innovative print and electronic solutions in the healthcare industry. Our flagship application is designed to generate print and electronic healthcare documents for members and providers. We are dedicated to improving healthcare communication and documentation through advanced technology.
 
Job Description:
We are seeking a skilled Production Support Technician to join our dynamic team. The ideal candidate will have a strong background in production workflows, and printing services for Healthcare, specifically Medicare & Medicaid and others. This role involves creating and running workflows, troubleshooting anomalies, and maintaining comprehensive documentation. This role will report to the Manager of Business Analysis and Production Control.

Responsibilities:

• Ensure the accurate and timely transfer of production files to the appropriate facility.
• Perform sFTP setups and transfers; responsible for Titan sFTP application.
• Monitor the Production Fax solution and assist in troubleshooting as needed.
• Shared responsibilities for production applications as appropriate
• Production Workflow Dashboard: monitoring and maintenance
• Troubleshoot Production Issues using queries and other JPK tools as defined.
• Set-up and maintain Automate jobs; back-up admin for Automate.
• Assist where possible in the development and implementation of new procedures to improve data management.
• Follow rules and procedures for data sharing.
• Understand and guarantee adherence to legal and company regulations.
• Ensure files are properly Quality Checked prior to transferring to production facility for print/fulfillment.
• Regularly monitor and evaluate internal data systems for anomalies.
• Manage incoming/outgoing data files and production faxes.
• Confirm mailing dates with production facilities and update daily JPK’s client facing platforms.

• Coordinate with all team members on establishing & maintaining the daily, weekly, and even monthly schedules for a production project.
• Assist production members with timely responses to simultaneous production issues.
• Communicate information about status updates or production changes and make reports based on the flow and priorities of the project.
• Identify & remediate unforeseen problems in the production runs, which may require reallocating resources between different workflows.
• Ensure everyone involved in a production cycle has the necessary tools and materials to perform their duties effectively.
• Manage multiple simultaneous production schedules.
• Ensure production critical deadlines are met.
• Optimize production workflow and performance by reviewing production to find areas of improvement.
• Provide constructive feedback to team members.
• Create long-term and short-term production schedules.
• Other duties may be assigned.

 Qualifications:

- Excellent problem-solving and troubleshooting skills.
- Writing and running Microsoft SQL queries
- PowerShell experience a plus
- The ability to communicate technical information clearly, completely and accurately to non-technical employees.
- Have a process improvement mindset.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer Service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Scheduling skills
- Organizational skills
- Time-management skills
- Multitasking skills
- Computer competency skills
- Communication skills
- Self-motivation skills
- Critical thinking and problem-solving skills
- Knowledge of the Medicare Advantage Industry a plus
 
Come and join a small and mighty team as we provide the tools to ease or eliminate the burdens associated with compliance!

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