Document Control Specialist I - Gus Perdikakis Associates

Document Control Specialist I

This position reports to the Vegetation Management Director and supports the VM Program

Job Responsibilities:

• Creates and sends reports to VM and Supplier leadership on defined cadences
  • 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days
• Weekly crew tracking for VM and DCC
• 2nd approver on VM Supplier invoices, max amount at the discretion of the director, additional invoice assistance as needed
• Monitors work plan to ensure timely work order completion
• Updates ARCOS call out as needed
• Creates & schedules VM Planned outages
• Monitors and tracks customer complaints
• Hazard Tree refusal letter facilitation and storage
• Tracks computer-based training compliance
• Assists with on/off boarding of suppliers as needed
• Order supplies and develop job aids as needed
• May also include additional jurisdictional responsibilities such as sending request for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.

Required Qualifications:

• High School Diploma/GED