DocuCare Level 2 (Chantilly, VA) - Paladin Consulting, Inc

Paladin Consulting is currently hiring a DocuCare Level 2 Associate to join our team working onsite at our client's office located in Chantilly, VA.

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Job Title: DocuCare Level 2
Work Location: Chantilly, VA
Duration: Long-term contract
Hours: Monday - Friday 8am to 5pm. No overtime required
Clearance: Top Secret

Education/Experience Required:

• Min/Preferred, Education Level
• Minimum: High School diploma or equivalent

Job Description & Responsibilities :

Main Responsibilities:

• Client Relationship Management
• Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment

Services Delivery

• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Client and 3rd party)
• Utilize Client web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Client designated systems
• Remote Service call onsite support
• Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc...)
• Monitor/apply current software updates/patches
• On site contact for remote solve resolutions requiring technical expertise
• Non-Client device management as required
• Perform remote device monitoring and remote solve (Client Device Management)
• Identify and promote Client Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills & Qualifications :

• Must have Top Secret Clearance
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!