DKSN- Customer Service Representative - VOLT

Come create your career with Volt

Volt is immediately hiring for Customer Service Specialist in South Gate, CA.

As a Customer Service Specialist, you will:

• Accelerate the order intake process by accurately entering Purchase Orders and working with Shipping/Receiving to gather paperwork and test specimens.
• Communicate with clients to resolve issues such as missing drawings or technical information to avoid delays in order intake.
• Maintain contact with outside processors and vendors to ensure delivery timelines are met and communicate any delays promptly.
• Return samples to clients after testing by gathering, professionally packing, shipping, and maintaining open communication.
• Address customer questions related to orders and provide timely resolutions to complaints, ensuring customer satisfaction.
• Build and maintain sustainable relationships with customers by providing accurate, complete information and solutions.
• Assist the Customer Service Group as needed and collaborate with other departments to enhance efficiency.
• Perform additional duties as assigned to support organizational goals.

The ideal candidate will have:

• A high school diploma or GED equivalent (college degree preferred but not required).
• 3+ years of relevant work experience in a similar role, preferably in the aerospace industry or test lab environments like Dickson.
• Strong communication and interpersonal skills with a customer-first mindset.
• A sense of urgency, attention to detail, and the ability to manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office tools such as Word, Excel, and Outlook.
• Reliability and dependability to meet deadlines and achieve objectives.

This is a full-time opportunity.
Schedule: Monday-Friday, 7:00 AM start time (overtime available but voluntary).

Pay Rate: $17.25 - $24.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com.Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.