District Technical Representative II - GAF

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. **Job Summary** The District Technical Representative is responsible for enforcing an acceptable and uniform level of quality on Company projects inspected throughout the assigned districts. This position works closely with the Director Technical and Product Services Group, Regional and Territory Sales Managers, Independent Reps, the Siplast Corporate office (HQ), and Siplast Plants. The District Technical Representative serves in a line position and reports to the National Field Tech Manager. and/or the Regional Field Tech Manager. **Essential Duties** + Roof/Field Duties - Project Inspections- Provide the following duties to the assigned sales territories (within the technical district) by rotating time as needed. This generally includes overnight travel, depending on the geographic scope of the territory.- Perform job start, interim, final, extended warranty and complaint calls, roof or project inspections, and document appropriately (letter, report, data entry in CCR database, etc.)- Verify Guarantee Application information on jobs inspected.- Enforce proper application techniques.- Enforce proper installation of details.- Note application discrepancies and recommend repair procedures.- Take photographs as needed.- Ensure that all inspected projects have an Application for Roof Guarantee.- Perform 60% of the final inspections in the assigned technical district.- Perform 100% of the final inspections for "C-level" contractors.- Display a positive, professional customer service manner and approach. + Roof/Field Duties - Contractor Training- Train contractors and Siplast sales personnel in the proper application of Siplast products; demonstrate with a "hands-on" approach. Place special emphasis on "C-level" contractors to develop and improve their status to "A or B level".- Develop and maintain a positive relationship with the roofing contractor, consultant/specifier, and owner.- Recommend best details, application, and procedures on jobs inspected.- Conduct hands-on training for Terapro contractors at their yard prior to their first job or application of a new surfacing variant.- Assist the sales process with product demonstrations and sales training when requested and necessary.- Administrative Duties - District Administration and Management- Monitor all "product installed" complaints and ensure they are closed in a timely manner.- Type letters and Activity Reports and submit to Siplast HQ for approval.- Replicate, read and respond to emails daily. Check and respond to voicemail messages throughout the day.- Communicate concerns, project updates, and schedules with all parties on a regular basis.- Initiate weekly phone contact with National and/or Regional Field Technical Manager and weekly scheduled phone meetings with sales personnel, providing them with a tech schedule.- Create and submit Final Inspection Report to Siplast HQ within 24 hours.- Enter itinerary in Lotus Notes database by Tuesday at noon and update as schedule changes. + Budget Management- Review expenses monthly. Keep all controllable expenses (promo, travel, phone, etc.) within budget. Discuss unusual or unforeseen expenses with manager immediately.- Submit expense reports in Workday per Company Travel & Expense Policies. + Field Safety- Participate in Siplast safety training & complete quizzes by deadlines- Adhere to Job Site Safety Practices & Mfg. Plant Safety Practices- Wear appropriate PPE for jobsite & manufacturing facilities (i.e. hard hat, safety glasses, reflective vest, work boots, gloves, appropriate clothing, etc.)- Exercise rooftop & ladder safety precautions- Adhere to company policies concerning driver safety and cell phone usage (i.e. use of hands-free devices, no texting while driving, etc.)- Exercise safe driving practices- Follow jobsite safety standards as prescribed by contractor or building owner- Report a job-related injury to HR immediately **Qualifications Required** + HS Diploma/GED or 5+ years of sales experience in related field or industry, such as the roofing, building, or construction industry, Required + 5+ years of experience handling client/customer relationships Required + Ability to travel as necessary + Ability to have and maintain a Company credit card for business-related expenses + DL NUMBER - Driver License, Valid and in State Must have and maintain a valid driver's license and an insurable driving record Required **Qualifications Preferred** + Exceptionally knowledgeable in roof theory and application, including "hands-on" ability + Self-disciplined and motivated; a self-starter with initiative + Strong organizational and planning skills + Proven follow-up ability + Solid verbal and written communication skills + Ability to teach others + Good mechanical ability + Understand basic drafting, with ability to read blueprints + Excellent interpersonal skills + Proven ability to establish and maintain business relationships + Confidence, assertiveness, tenacity, and resiliency + Effective time management skills + Ability to assist with face-to-face sales calls + Independence - ability to work on own + Ability to travel as necessary, including overnight stays as required + Ability to learn and develop computer skills **Physical Demands** + Stationary Position - Frequently + Move/Traverse - + Stationary Position/Seated - + Transport/Lifting - + Transport/Carrying - + Exerting Force/Pushing - + Exerting Force/Pulling - + Ascend/Descend - + Balancing - + Position Self/Stooping - + Position Self/Kneeling - + Position Self/Crouching - + Position Self/Crawling - + Reaching - + Handling - + Grasping - + Feeling - + Communicate/Talking - + Communicate/Hearing - + Repetitive Motions - + Coordination - Consideration will be given based on geography, candidate experience, and qualifications. Annual Salary Range: 72,000-99,000 **How We Protect What Matters Most:** 1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally. GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT. We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit). Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) **CA Privacy** Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice) With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital's roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ?