District Station Mgr II - 90362235 - New Haven (New Haven, CT, US, 06519) - Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
Within an assigned operating division, the District Manager of Stations is responsible for the management and oversight of station operations to include all aspects of station management such as, employees, passenger service delivery, staffing, budgeting and financial accounting, safety, managing relationships with local, state, federal, commuter agencies and host railroads and all station facilities in all areas of the states of Connecticut and Vermont.

ESSENTIAL FUNCTIONS:
• Manage staffing and station operations to meet performance criteria set forth by the Superintendent Passenger Service, Assistant Superintendent or District Superintendent or the corporation regarding labor and operating costs to revenue ratios and other metrics.
• Ensure station facilities meet corporate standards and interface with Service Delivery, Marketing and Engineering personnel to accomplish appropriate project and program work.
• Develop and manage processes related to passenger handling and entraining/detraining to ensure on-time performance of trains and customer satisfaction.
• Ensure compliance of station management and agreement employees with corporate policies and procedures relative to customer service, service recovery, accounting procedures, safety, environmental compliance and uniform and grooming standards.
• Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements.
• Oversee any joint station usage contracts with freight, commuter or private entities to ensure compliance and to maximize station revenue.
• Manage relationships with local, state and federal agencies, host railroad personnel, commuter agencies (if applicable) and other commercial entities to support corporate goals for financial support and service delivery.
• Manage facility maintenance directly in cooperation with engineering and property management companies.
• Direct station service remittance audits to protect revenue.
• Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries.    
• Develop and maintain professional relationships with all federal, state and local agencies including all service providers.   
• Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processing software related to field.

MINIMUM QUALIFICATIONS:
• Bachelor's degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree

Significant experience with station operations, building maintenance, service delivery and passenger handling
• Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills.  
• Demonstrated ability to manage and implement a departmental operating budget

PREFERRED QUALIFICATIONS:

• 6 or more years or relevant experience preferred

• Prior satisfactory work experience and proven leadership skills
• Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• Must have knowledge of safety programs
• Must have strong organizational skills
• Able to monitor employee performance
• Able to create reports to illustrate job performance
• Prior work experience in dealing with various unions

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

PAY TRANSPARENCY:

The salary/hourly range is $103,700-$134,460. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:163501
Posting Location(s):Connecticut

Work Arrangement:06-Onsite 
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.