District Service Manager - ImageFIRST Healthcare Laundry Specialists

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Due to continuing growth, we are seeking a District Service Manager to join our healthcare services team in St Louis!

1st shift: Monday-Friday days

Pay:$65,000 - $70,000 + yearly bonus based on KPI’s

Car Allowance: $500.00/month and Fuel Card

The primary focus of this position is to manage, direct, and develop customer relations and service management in a Route Sales environment. The District Service Manager will oversee 4-6 routes and manage the growth opportunities within these routes.  

RESPONSIBILITIES:

• Hire, train, develop and coach Route Drivers and other Service team members
• Daily execution of service routes and customer interactions
• Route Logistics – Routing of Accounts
• Daily merchandise control of all clean and soiled products
• Daily coaching, training and monitoring of route performance through check in process
• Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
• Accuracy and timeliness of daily invoices
• Manage all daily productivity and performance expectations
• Execute business plan for renewing, expanding and developing route business
• Ensure 100% completion of quarterly customer contacts and audits
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent managerial experience
• Clean driving record

PREFERRED QUALIFICATIONS:

• 4 years' of route management experience preferred
• Ability to manage and maintain a recurring revenue stream
• Excellent customer service skills
• Effective written and verbal communication skills

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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