District Service Manager - Print Technology at Konica Minolta Business Solutions

Konica Minolta currently has an exciting opportunity for a District Service Manager in the Kansas City or St. Louis, MO area.  This position is regional and will cover Dealer and KMBS Direct locations within the territory of Missouri, Kentucky and Illinois.

The primary function of the District Service Manager is to be the escalation point for Konica Minolta technology products including Multi Functional Devices and Production Print equipment for our service entities. The successful candidate will have the ability to effectively resolve challenges and communicate and document the status of resolution to all stakeholders.

• Support and champion Konica Minolta products and services in dealerships within the assigned region
• Assist the servicing entity with diagnosing equipment issues including Multi Functional Devices, Production Print products, software / driver applications
• Responsible to travel to Dealers within territory (at least 80%)
• Act as the Subject Matter Expert (SME) on KM Policies and equipment for the servicing partner. 
• Produce reports and equipment analysis at each dealer visit as it relates to performance in the field
• Exhibit strong technical knowledge and presentation skills in training sessions and workshops on current and updated products and services
• Possess business acumen and strategy to consult with dealers to optimize results
• Work closely with internal technical, engineering and field service staff to define, communicate and resolve potential issues
• Support equipment within field Branch requests as needed
• Communicate regularly with sales and solutions counterparts to educate on Dealer information, needs and feedback

• 3+ years of relevant office equipment experience
• Bachelors' Degree preferred
• Comptia A+ and Network/Security certifications are a plus
• Must have a reliable source of transportation and valid drivers’ license. Air travel may also be required within territory.

About Konica Minolta

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.