District Service Manager - ImageFIRST Healthcare Laundry Specialists

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Due to continuing growth, we are seeking a District Service Manager to join our team in Lancaster, PA.

Pay range: $75,000 - $90,000 (based on expereince) + 10% Annual Bonus based on KPIs

Car Allowance: $500.00 monthly

Fuel Card

RESPONSIBILITIES:

The primary focus of this position is to manage, direct, and develop customer relations and service management. The district service manager will oversee 5-8 routes and manage the growth and retention opportunities within these routes.  

RESPONSIBILITIES:

• Hire, train, develop and coach service personnel to be in compliance with company service and quality standards
• Manage acceptable performance standards in sales, merchandise management, growth, and retention
• Ensure accuracy and timeliness of daily invoices
• Drive overall account improvement with new products and services
• Manage and maintain a recurring revenue stream
• Execute business plan for renewing, expanding and developing route business
• Ensure 100% completion of quarterly customer contacts and audits
• Support and assist sales culture throughout the organization
• Promote safety, security and self development
• Support an empowered, self directed team concept
• Adherence to all policies, guidelines and outside agency compliances

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Weekly pay
• Vehicle allowance
• Fuel card
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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