District Manager - Dexterra

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a District Manager, you will be a highly valued, primary representative for Dexterra. In this role, you will work with management team members and enabling support functions in supervising multiple account operations. The District Manager has the primary mission of fostering client relationships and negotiating client contracts to increase new business opportunities and profitability for the Company. District Managers foster long term relationships by delivering operational excellence to meet client and customer needs.

Key Responsibilities:

1. Maintain a visible presence at the account level to foster and strengthen relationships with all clients.
2. Embed client retention as a daily process through thoughtful actions and attitudes, using the Tenacity Client for Life methodology.
3. Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements.
4. Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.
5. Identify gaps and opportunities and determine root causes in operating standards and overall client satisfaction.
6. Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met.
7. Identify new opportunities to market and sell new products and services within existing clients or to new clients.
8. Utilize the Miller Heiman sales methodology and process to enhance selling strategies and outcomes.
9. Oversee the management team to ensure operational strength through quality checks and other methods.
10. Facilitate regular team meetings to ensure alignment on goals and objectives, and to address any issues or concerns.
11. Foster a culture of continuous improvement, encouraging innovation and efficiency in operations.
12. Ensure compliance with all company policies and regulatory requirements.
13. Manage budgeting and forecasting processes, ensuring financial targets are met.
14. Provide leadership, development, and mentoring to management team members, enhancing their skills and career growth.
15. Ensure the implementation of health and safety policies to create a safe working environment for all employees.
16. Manage conflict resolution and address any issues or grievances promptly and effectively.

Qualifications

WHO ARE WE LOOKING FOR?

1. Undergraduate degree or diploma in one or more integrated facilities management services preferred.
2. Minimum of 5 years of management experience directing a team in facilities management or a related field.
3. Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality.
4. Excellent communication and presentation skills, both oral and written.
5. Ability to lead others by demonstrating empathy, open-mindedness, and respect.
6. Familiar with health, safety, and environmental management systems.
7. Ability to travel between sites on a regular basis, with travel required.
8. Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members.
9. A clear criminal record check is mandatory for this role.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever! Whereas other companies are downsizing, we are growing! Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.