District Manager, Northeast/Midwest -SMCP Group - SMCP

Who We Are

SMCP stands as a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.   With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.

Visit our Global Company website at https://www.smcp.com/en/ to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space?

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our "comeback" year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.

What You'll Be Doing:

LEADERSHIP

• Drives and maximizes district sales performance to achieve overall sales budget objectives while ensuring operational integrity and profitability by creating a motivating climate for store managers
• Acts as brand ambassador and role model by presenting a professional image in appearance, words and action
• Maintains an active in-store coaching presence; 80% of workweek is spent in the field
• Increase store team's effectiveness by communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising results; developing incentives; developing a climate for information sharing; providing educational opportunities. 
• Communicates regularly and effectively in a direct, open, transparent manner; communicates change effectively and builds commitment and overcomes resistance

DISTRICT PERFORMANCE

• Implements and improves key performance metrics for assigned stores and implements action plans to ensure the achievement of objectives
• Holds Store Managers accountable to Company standards of performance and behavior; implements performance management processes including corrective action as necessary and appropriate
• Conducts store visits on a regular and consistent basis and evaluates stores in the following key areas– team management, KPIs, front and back of house standards, processes, staff proficiency

CUSTOMER EXPERIENCE / RETAIL EXCELLENCE

• Ensures the delivery of exceptional customer service across all stores and team members
• Champions the training curriculum and ensures that it is implemented
• Works with training manager to ensure all Store Managers are onboarded in line with Company standards and ensures all training tools are utilized in stores

RETAIL TEAM RECRUITMENT & DEVELOPMENT

• Ensures appropriate staffing levels in line with FTE budget; accountable for recruitment and retention of Store Managers and staff
• Fosters professional industry network and maintains current knowledge of the best talent in the market; builds a strong talent bench to quickly fill open positions
• Develops a high performance store management team with an entrepreneurial focus by driving store manager accountability; regularly and consistently recognizes strong performers
• Provides regular, consistent and effective coaching and mentoring to direct reports
• Develops succession plans; champions the Group mobility policy

OPERATIONAL EXCELLENCE

• Ensures compliance with Company policy and procedure
• Responsible for FTE budgets, payroll guidelines, shrink reduction and loss prevention training and compliance
• Reinforces operational training and standards related to scheduling, overtime, time and attendance issues to ensure adequate staffing

Who you are:

• A passionateentrepreneurr with at least 3 years' multi-unit store management experience 
• Strong leadershp + communication skils
• Proven track record of building profitable businesses and local client bases.
• Experience developing high performance teams
• Proficient in Microsoft Office suite including Word, Excel and Powerpoint
• Focused on delivering best in class customer service
• Strong communication skills
• Enjoys solving problems, even when the solutions don't readily present themselves
• Strong relationship building skills working with cross-functional teams.
• Solid organization skills
• Someone who thrives in a creative and entrepreneurial environment, and is flexible and resilient

What We Will Provide you in return:

• Competitive compensation and benefits package.
• Employer matched 401k program – immediate 100% vesting
• Generous Paid Time Off and company holidays.
• Summer Fridays
• Paid Parental Leave
• MAVEN -Tailored family planning tool
• Generous merchandise discount.
• Ongoing training and professional development.
• Career growth opportunities / internal mobility
• Culture of Engagement starting at the top
• Collaborative, team-work-oriented work environment
• SMCP is a "Certified" Happy @ Work Employer