District Collections Specialist, Bilingual Spanish - Heights Finance Corporation

We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The District Collections Specialist is responsible for all collections activities related to bad debt accounts across mulitple branches in an assigned district.

If you are self-motivated, career oriented, and experienced in collecting ondelinquent accounts, then check out this opportunity! 

Benefits: 

• Uncapped monthly bonus opportunities 
• Medical, dental, and vision insurance effective day 1 
• 401K with some company match 
• Paid Time Off 

• Employee Relief Fund 

Hourly: $17.00 - $23.50

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.  The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. 

Hours: Full Time, Monday through Friday, 8:30am to 5:30pm with an occasional evening or Saturday.  

Why you would love to work here: 

“I started my career with CURO as an Assistant Manager with no prior finance experience. I was eager to learn the business and grow with the company. Over the last 10 years, I have seen several promotions, and I am now a District Manager. I can honestly say that I enjoy the company I work for. CURO makes you feel like family and always takes care of their employees. “ 

– Grecia A., District Manager – Texas

What you will be doing:

• Review and collect on assigned delinquent accounts to identify patterns and problems in an effort to bring accounts current on a daily basis
• Makes contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency
• Ask probing and challenging questions to identify why the customers are behind and offer solutions to bring them current
• Accurately document each call in the system according to notation guidelines and update account information
• Comply with Safety and Security standards / procedures, FDCPA, and PCI compliance guidelines

What you should have:

• Direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools

• Ability to read, speak, and write fluently in both English and Spanish

• Ability to work independently, organize and prioritize work
• Demonstrated analytical and problem-solving skills
• Experience with high volume outbound calls

 This employer participates in E-Verify

#LI-Onsite

#HeightsFinance

Key Words: Customer Service, Loans, Financial Services, Retail, Bank Teller, Lending, Collections, Spanish

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money^®, LendDirect^®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to CURO job applicants: CURO will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.