Dispensary Sales Associate - Etain LLC

Syracuse, NY

About the Job

About Etain:

Etain is New York's only women-founded, vertically integrated cannabis company with dispensaries in White Plains, Kingston, Syracuse and a flagship in Midtown East in New York City. Alongside their premium cannabis products, Etain carries a curated selection of women-owned CBD and health and wellness brands to highlight other women in the industry and their products.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so their patients feel good about investing in their health and wellbeing. They believe the future of cannabis is diverse, and they execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.

Objective:

Etain is seeking a passionate, driven and hardworking individual to fill a position as Dispensary Sales Associate for its Syracuse location, which will entail delivery, reception and dispensing duties.

This position requires individuals who have a high level of attention to detail, enjoy working with customers, and can provide quality customer service in a co-located medical and adult recreation atmosphere both in-store and during deliveries. The dispensary sales associate must maintain compliance with the Office of Cannabis Management regulations under the Compassionate Care Act. The dispensary sales associates will also be expected to work with a 'patient first' and 'customer first' mentality and assist the pharmacist with dispensary operations. Dispensary sales associates are responsible for dispensing medical cannabis products and assisting with patient counseling under the direct supervision of the pharmacist on staff. In this role, you may be requested to deliver Etain products via a company car.

Essential Duties and Responsibilities:

Maintaining a positive work environment and a high level of customer service
Maintaining a safe, clean and organized work environment
Conducting oneself with integrity and in a professional manner
Organizing customer records, schedules, and appointments
Greet and direct incoming patients
Maintain patient confidentiality
Accurately enter data into customer records system
Affix patient safety labels with full compliance with state and company policy
Provide compassionate care to patients, caregivers, and family members regarding the use of medical marijuana products
Alert pharmacist on staff to product and supply shortages
Attend and actively participate in meetings designed to facilitate dispensary functions or to resolve workplace challenges
Maintain compliance with the regulations set forth by the Department of Health and Etain Management.
Participate in seminars and conferences related to work duties
Maintain a high level of communication while working with other employees, counseling patients, and management
Organizational skills related to managing customers, tracking inventory, and anticipating dispensary needs
Drive to seek out additional education both in the field of medical marijuana and workplace protocols
Maintenance of a highly professional and discrete demeanor that assures patients of the company's respect for their privacy and medical needs
Document and communicate actions, irregularities, and needs to management
Answer phone calls in a professional manner
Making approximately 100 courtesy calls a month
Capable of working days, evenings and weekends
Follow instructions/procedures without deviation
Other tasks as assigned by management
Delivery of medications
Data entry and technical duties
Driving a company-provided delivery vehicle to deliver medications to customers
Navigating the surrounding areas in a company-provided delivery vehicle
Maintaining a tight schedule and ensuring proper logistics for on-time delivery
Conducting oneself with integrity when handling controlled medications

Qualifications:

High School Diploma
Experience in customer service and receptionist capacities a plus
Must be computer literate and capable of accurate data entry
Must be 21 years of age or older
Must hold valid authorization to work in the U.S.
Valid driver's license and in good standing
Ability to lift 30 pounds
Able to stand and walk for up to 8 hours daily

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Source : Etain LLC