Dispensary Retail Shift Lead - DCM Inc

DCM, Inc. is a fast-growing, high-quality medical and recreational cannabis manufacturer seeking motivated and accountable individuals to join our team! Our mission is to grow more than the world's best Cannabis. We're growing a better world. One that's more caring, compassionate, understanding, and informed. Every day we learn a bit more about the unlimited potential cannabis holds, and there's nothing we like more than sharing it with you. Because to us, cannabis is much more than a plant; it's our chance to change the world, one person, one patient, one policy at a time.

Dispensary Retail Shift Lead (Key Holder)

Our Dispensary Retail Shift Lead is responsible for leading a team of well-trained Dispensary Retail Associates who provide best in-class customer service to our patients and customers. This individual will lead by example, train and coach all Dispensary Retail Associates, and lead team to achieve sales goals and KPIs. This individual will have opening and closing responsibilities and assist with inventory audits, investigations, and reconciliations. And this individual will embody the values of excellence, empowerment, inclusion, and teamwork; and has a passion for the cannabis industry.

Your role in caring for our company:

The essential functions include, but are not limited to the following:

• Manage store opening and closing activities, including but not limited to; cash management procedures, and sales management in conjunction with, or in the absence of, the AGM or General Manager.
• Foster a safe and inclusive environment where customers can ask questions, seek advice, and engage in meaningful conversations about cannabis.
• Contribute to the growth and success of the dispensary by meeting and exceeding sales goals.
• Adhere to and has a complete understanding of all compliance regulations and company SOPs.
• Maintains best in class sales floor appearance and merchandising standards, ensuring consistent stock of accessories and merchandise.
• Ensure that the dispensary is safe, secure, sanitary and that all equipment is in working order.
• Supports inventory audits, investigations, and reconciliations.
• Supports receiving deliveries and preparation of products for sale.
• Assist in all point-of-sale (POS) administrative functions as assigned.

Team Leadership

• Foster a culture of professionalism, guiding teams to achieve optimal results.
• Promote a culture of teamwork and inclusion while providing support and guidance to the team and providing feedback to management.
• Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
• Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
• Train, coach, and lead the team in all dispensary retail associate functions, sales goals, and KPIs.
• Addresses low performance quickly, compassionately, and in alignment with company policies.

All other duties as necessary.

Qualifications we ask you to have:

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have a minimum of one (1) year of managerial experience.
• We ask that you have a minimum of three (3) years of retail or food service experience, with two (2) years of cannabis experience preferred.
• We prefer that you have a minimum of two (2) years of METRC and DUTCHIE experience.
• We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.

Addition skills which will help you excel in your role:

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends.
• Strong attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Ability to collaborate with leaders to train others.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity, and desire to be accountable, transparent and proactive.

Work Schedule/Location:

• On-site 5 days a week.

Please make sure you are willing and able to perform the following:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Our Benefits

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

Equal Opportunity and Affirmative Action

DCM Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. DCM Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DCM Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DCM Inc. will not tolerate discrimination or harassment based on any of these characteristics.