Dispensary General Manager - Venice - The Flowery

Job Title: General Manager | Reports to: Director of Retail Ops | Location: 1763 S Tamiami Trail, Venice, FL 34293

Job Description: 

• Create and enforce dispensary SOPs
• Create OMMU accounts for team members and train staff on dispensation and patient allotments 
• Create scheduling & zoning charts according to operational needs
• Submit weekly payroll 
• Determine time off approvals - approve or deny based on future scheduling needs 
• Address and correct client escalations
• Report overall client concerns and feedback 
• Perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation, ATM cash refill and reporting) 
• Accept product transfers and delivery
• Ensure that each patient receives outstanding guest service by providing guidance, solutions and a friendly environment 

• Analyze and measure sales trends; develop and implement plans to maximize sales 
• Train, supervise, and evaluate all departmental employees to assure compliance with departmental SOPs
• Engage with and inspire store team members to achieve maximum performance 
• Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations, including confidentiality, training, patient record keeping, creation, review, and submission of reports, and preparation of policies and procedures.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, monthly one-on-one meetings with team members and audits 
• Conduct and oversee dispensary audits 
• Partner with brand management for proper training on individual brands and products 

• Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations 
• Partner with the Human Resources department to take disciplinary actions when required and discuss potential promotions or role changes 
• Ensure a clean and organized dispensary for our patients 
• Contribute to a positive and inclusive work environment 
• Oversee and ensure cash management procedures are followed. Including: transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash 
• Engage and coordinate with managers in all departments to ensure the dispensary runs smoothly. Including: delivery, cultivation, and security. 
• Stay informed and knowledgeable about state and local laws, regulations, and industry news 

• Continually evaluate and react to performance issues 
• Report any staffing needs or concerns to Human Resources 
• Provide problem resolution to facilitate faster improvements and improved working relations 
• Must be able to lift 50lbs 
• Must be able to sit, stand bend, kneel etc for extended periods of time