Dispatcher - AllTech Services

VOTED BEST CONTRACTOR TO WORK FOR IN THE EASTERN REGION BY HVAC AND PLUMBING MAGAZINE! theNEWS

VOTED BEST WORKPLACE IN VIRGINIA IN OUR INDUSTRY BY INC. 5000 MAGAZINE!

About Us:

AllTech Services, Inc. has been proudly serving Northern Virginia for over two decades and is dedicated to maintaining its reputation as the most successful and progressive family-owned HVAC and Plumbing company in the region. With over 27,000 five-star reviews, AllTech Services, Inc. is seeking a dynamic individual to join our Mission Control team as a full-time Dispatcher, serving as the central hub of our operations.

Why Join Us?

At AllTech Services, Inc., our leadership team is committed to fostering a supportive and nurturing work environment where you feel valued and heard. We believe in open communication and are always available to offer guidance and assistance. Your success and well-being are important to us. We invest in your development through continuous training and opportunities for advancement.

What We Offer

• Paid weekly with Direct Deposit.

• Bonus Programs: for both Dispatchers and CSP’s.

• Paid Time Off: Enjoy 80 hours of PTO and Eight Paid Holidays, including your birthday and the day after Thanksgiving.

• Wellness Plan: Including unlimited FREE mental health sessions, Fitty FREE Chiropractic visits, Colonoscopy, Endoscopic, Mammograms and other FREE diagnostic testing.

• Aetna Health Insurance - Deductibles of $1K, $3K, $5K. 100% coverage after deductible is met. 80% of premiums paid by the company. Ophthalmologist and Optometrists covered under plan as well as $100 toward eyewear and contacts.

• Dental Plan: Coverage for General and Orthodontic treatment.

• Vision Plan: Coverage for Optometrists, and Opticians plus additional $100 for eyewear. .

• $25K Life and AD&D Insurance: Paid for by the company for employees.

• Long-Term, Short-Term Disability and Accidental Insurance.

• 401(k) Plan: Beginning on the first day both Traditional and ROTH 401. A true 4% match by Employer on one-year anniversary.

• Extensive discount program: Covering Pet Insurance, discounts on over 100 restaurants, hotels, airlines, resorts, amusement parks, shopping, and more.

• Additional: Annual Performance Reviews, an Employee Assistance Program, and Tuition Reimbursement.

Located at our Headquarters in Sterling, Virginia, we offer the pinnacle of workplace luxury within our cutting-edge Office Park, providing a workspace that truly stands out:

• Access to gym, lockers and shower facilities to foster a balanced work, life, and health routine.

• A full kitchen with oven, stove, refrigerator, Air Fryer, microwave, Pizza Oven, Waffle Bar, Omelet Bar, Panini Press, and Quesadilla Maker.

• A Soft Serve Ice Cream machine for sweet treats.

• Massaging recliner for relaxation.

• Virtual Reality Goggles and video games on a 75" television for entertainment.

We’re not just an extension of the warehouse; we’re a vibrant business environment with a focus on employee satisfaction and advancement.

Enjoy regular employee parties, company sponsored luncheons, food trucks, birthday celebrations, happy hours, and team-building events, including our holiday party and end of the summer family event.

Enjoy regular employee parties, company sponsored luncheons, food trucks, birthday celebrations, Happy Hours, and team-building events, including our Holiday Party and End-of-the-Summer Family Fun Fest.

Experience a workplace that’s as exceptional as you are.

Key Responsibilities as a Dispatcher:

• Communicate effectively with HVAC and Plumbing Technicians in the field, ensuring timely and efficient service to customer’s homes.

• Demonstrate familiarity with the Northern Virginia area to optimize Dispatch Efficiency.

• Visualize the Dispatch Board as a Chess Game, anticipating and planning two to three moves ahead based on daily circumstances.

• Manage daily call assignments with tact and negotiation skills, balancing technician satisfaction with company goals.

• Utilize sound judgment to maximize the effectiveness of daily operations and address challenges as they arise.

• Work closely with the Dispatch Team to achieve organizational objectives, fostering a collaborative and goal-oriented environment.

• Lead by example, demonstrating and instilling a high standard of professionalism and motivation among your team.

• Utilizing industry leading software to process work orders and invoices.

Qualifications:

• Minimum of two years of relevant Dispatch experience; HVAC, Plumbing, or Trades Industry is a big plus!.

• In-depth knowledge of Northern VA, and surrounding counties.

• Ability to anticipate and plan effectively..

• Skilled in negotiation, team building, and decision-making to align with company objectives and maintain technician morale.

• Capable of working cohesively with the Dispatch Team to meet and exceed organizational goals.

If you’re a decisive leader with a strategic mindset and a passion for excellence, we want to hear from you. Don't miss your chance to earn a great living with the top HVAC and Plumbing company in the industry! Join us and lead our Dispatch Team to new heights and be apart of a company committed to your professional growth and success!