Dispatcher - Mickey's Plumbing Inc

Benefits/Perks

Competitive Compensation

Paid Time Off

Vacation pay after a year

Holiday pay after probationary period

Health benefits and 401K after probationary period

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Looking for someone that has knowledge of pulling permits for certain plumbing jobs throughout palm beach county. Needs to be extremely knowledegable with computers, has great communication skills with our customers and all around pleasant.

Responsibilities

Receive inbound calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Take care of permit applications and all required paperwork that needs to be filed with the permit

Monitor status of the service calls and follow up

Accounts receivable

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent typing and data entry skills

Understanding of best practices and procedures for scheduling and dispatching calls

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure