Dispatcher/Router - Swing - WM
Lombard, IL
About the Job
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined.
Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Participates in leadership team's skill development through role playing
Able to have conversations with routers and dispatchers about process and procedure
Performs other duties as assigned.
III. Supervisory Responsibilities
This job does not have supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or G.E.D (accredited).
Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
_The expected base pay range for this position across the US is $22.50 - $28.66. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location._
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply”
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined.
Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Participates in leadership team's skill development through role playing
Able to have conversations with routers and dispatchers about process and procedure
Performs other duties as assigned.
III. Supervisory Responsibilities
This job does not have supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or G.E.D (accredited).
Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
_The expected base pay range for this position across the US is $22.50 - $28.66. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location._
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply”
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Source : WM