Dispatcher (Plumbing and HVAC) - James Vito, Inc.

Dispatcher

Rockville, MD 

Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend! We are a business seeking a Dispatcher to join our thriving company. If you are qualified, we would love to hear from you! 

Who we are: 

Founded on humble beginnings and big dreams, Mr. Vito began servicing local businesses with his new plumbing company and soon the one-man shop grew into a family business with a service area spanning hundreds of miles.  

Vito prides itself on having the most well-trained staff and technicians in the industry and has always remained on the cutting edge, both internally and in the field.  

Vito Services is looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy.

What We Offer: 

• Competitive salary - $20-24/hr 
• Medical Insurance -- we pay a portion of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability 
• Paid holidays, paid personal and vacation time 
• Simple IRA Retirement Plan with a company match 
• Team building events, company parties, flexible schedule 
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Vito Services. 

Responsibilities: 

• Manage the dispatch board to keep field personnel on the move and generate revenue 
• Help the field team by taking detailed notes for service calls and entering them into our system 
• Get to know your technician’s, likes and dislikes, closing rations, licenses, communication skills, and more to help them be successful 
• Dispatch technicians to service and maintenance calls 
• Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call 
• Answer customer questions while navigating through multiple systems 
• Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer 

Requirements: 

• High School Diploma/GED is required 
• High level of accuracy and efficiency 
• Exceptional verbal and written communication skills 
• Willingness to constantly learn and grow 
• Proficient in Microsoft Office 
• Task-oriented with the ability to multitask in a busy environment 
• HVAC/Plumbing knowledge is a plus, but not required 

We are an equal-opportunity employer