Dispatcher - CMS Nexttech

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role: The Dispatcher will be responsible for communicating the customer’s needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers. This position will require a Thursday - Monday in-office schedule. 

Benefits:  

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

Max Compensation

Responsibilities

• Keep dispatch boards (manual & electronic current at all times)
• Follow the set process flow for managing all customer requests
• Communicate the required information to the field and management per company policy
• Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
• Treat all customers and employees with respect
• Data entry of service performance and information and updates to the customers
• Schedule in an efficient manner and with RMS support
• Proper purchasing and PO issuing as needed to support the market
• Clear all new calls and history afterwards present to the RSM for scheduling approval
• Verification on IVR, check-in/out for all customers with technicians
• Ensuring all technicians get the parts required to perform service

Qualifications

• Extremely high level of urgency to resolve problems
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• High level of computer skills, proficient in Excel
• Ability to focus on desired results
• Ability to adapt to very fast-pace environment and deadlines
• Strong attention to detail
• Excellent interpersonal and communication skills, both written and verbally
• Works well in a team environment
• Must demonstrate organization and prioritization skills to manage time
• Previous Dispatcher experience, preferably in the service industry

Physical requirements:

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours