Dispatcher - ABM Industries
Phoenix, AZ Not Available
About the Job
Overview
Essential Functions
- Works under general supervision following clearly defined procedures and policies
- This individual provides extraordinary customer service to clients
- Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
- The Dispatcher assigns individuals and teams to tasks and locations.
- Coordinates resources according to customer requests and general job demands.
- Communicates assignments to employees and enters assignment data in computer database.
- Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.
- Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Responsibilities
- Provides assistance, information and customer service as requested.
- Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Confers with supervising personnel to address questions, problems, and requests for service or equipment.
- Monitors personnel and/or equipment locations and utilization to coordinate service to achieve optimal efficiency; ensures timely and efficient movement of resources
- Oversees all communications within specifically assigned areas
- Strictly adheres to all safety and regulatory compliance procedures
- Miscellaneous duties as assigned
Qualifications
- Must be 18 years of age or older
- Customer Service Experience
- Dispatching Experience
- 1 yr. of similar work experience
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable)
Source : ABM Industries