Dispatcher - Nashville - Coolray Heating and Cooling Tennessee

Coolray Heating and Cooling is an HVAC, Plumbing and Electrical Company in Nashville! We’re seeking service-focused Dispatcher to join our team! 

BENEFITS WE OFFER 

• Hourly from $19-$22
• Paid Time Off (PTO)
• Health, Vision, and Dental
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term, and Long-Term Disability

Special Program Options: FSA, EAP, Legal Services, and Identity Theft

WHY COOLRAY?

Coolray is a part of a family of companies have been locally owned and operated since 1966.  Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel team our members’ intelligence and ingenuity and provide them with a sense of, purpose & achievement!

Experience:

• 1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers
• Must be able to work evenings and weekends