Automotive shop Dispatcher - Prestige Ford

Job Summary:
We are seeking a highly organized and proactive Dispatcher to join our team at Prestige Ford in Mt. Dora, Florida. As a Dispatcher, you will be responsible for coordinating and dispatching work orders to our team of Technicians and Skilled Labor contractors. This individual contributor role requires excellent communication and problem-solving skills, as well as the ability to multitask and prioritize in a fast-paced environment. The ideal candidate should have previous experience in the auto industry and possess a strong understanding of automotive repair and maintenance processes.

Compensation & Benefits:
This is a full-time position with an hourly pay rate of $15 to $20, paid on a weekly basis. In addition to competitive pay, we offer a comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, and ongoing training and development opportunities.

Responsibilities:
• Receive and review work orders from customers, service advisors, and sales team
• Coordinate and dispatch work orders to Technicians and Skilled Labor contractors
• Ensure efficient and timely completion of work orders by monitoring progress and communicating with team members
• Maintain accurate records of work orders and update status as necessary
• Notify customers of any delays or changes to their work orders
• Assist in scheduling appointments and managing service appointments
• Handle incoming calls and inquiries regarding service appointments and estimates
• Monitor and manage inventory levels for necessary parts and supplies
• Collaborate with Service Advisors to ensure customer satisfaction and a smooth service process
• Maintain a clean and organized work environment

Requirements:
• High school diploma or equivalent
• Previous dispatching experience in the auto industry preferred
• Strong understanding of automotive repair and maintenance processes
• Excellent verbal and written communication skills
• Proven ability to multitask and prioritize in a fast-paced environment
• Ability to troubleshoot and problem-solve effectively
• Proficient in computer systems and software
• Must be able to work flexible hours including nights, weekends, and holidays
• Must be able to thrive in a team-oriented environment

EEOC Statement:
Prestige Ford is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.