Dispatcher/MHT - MRT ($15/hr - 3 Positions: Morning, Evenings, & Over Night) - South County Mental Health Center
Delray Beach, FL
About the Job
Dispatcher/Admin Tech in our Mobile Response Team department, will be responsible for the coordinating and dispatching of staff for crisis related activities within our community. The dispatcher will work with Community resources, local Law Enforcement, MRT staff, managers and supervisors to timely schedule, coordinate, and complete mobile response crisis calls.
(Shifts: Morning 8am - 4:30pm, Evenings 4pm - 12:30am, & Over Night 12 midnight - 8:30am)
MINIMUM EDUCATION & EXPERIENCE
High School Diploma or Equivalent
Proven experience in a dispatching or scheduling role
Strong communication skills, both verbal and written, with the ability to interact professionally with clients, colleagues, and emergency responders
Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities simultaneously
Proficiency in computer applications and software systems commonly used in dispatch operations, such as dispatch software, MS Office suite, and electronic medical records
Capable of remaining calm and composed under pressure, especially during emergency situations
Flexibility to work evenings, weekends, holidays, or as needed to accommodate emergency calls and fluctuations in service demand
KNOWLEDGE & SKILLS
Knowledge and ability to interpret the Backer and Marchment Act and Confidentiality laws
Knowledge and ability to interpret program and Center policies and procedures
Must have leadership and organizational skills
Ability to write assessments in a clear and concise format
Ability to write/compose correspondence, policies, etc.
Capability of effectively and professionally communicating with staff, clients, and families
Effective team player
Advanced ability to employ appropriate customer service skills in the handling and redirecting of phone inquiries
Advanced ability to work effectively with a wide range and level of staff, clients, and external customers
RESPONSIBILITIES
· Position facilitates the appropriate response for each call placed for service, while maintaining heavy radio traffic for incoming calls.
· The employee works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures
· Receives telephone calls through communications system; prioritizes emergency and non-emergency situations and needs; routes information to appropriate MRT location
· Provide approximate time frame of arrival to callers prior to the arrival of MRT
· Enters information from callers into a Initial Call Log and Database
· Multi-task between phone, cell phone and database system
· Maintains open contact with supervisors to provide administrative support as needed
· Communicates and assists each caller equally without regard to age, race, sex or dialect; identifies emergency or potential crisis situations and adjusts dialogue or activities accordingly; attempts to calm frantic or fearful callers
· Utilizes the appropriate system to file paperwork, retrieves information as necessary, and organize crisis call records
· Demonstrate proficiency in performing and documenting.
· Attend team meetings as required.
· Provide psycho education to individuals and families as needed.
· Perform other duties, as assigned
· Other functions my be assigned and management retains the right to add or change the duties at any time
(Shifts: Morning 8am - 4:30pm, Evenings 4pm - 12:30am, & Over Night 12 midnight - 8:30am)
MINIMUM EDUCATION & EXPERIENCE
High School Diploma or Equivalent
Proven experience in a dispatching or scheduling role
Strong communication skills, both verbal and written, with the ability to interact professionally with clients, colleagues, and emergency responders
Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities simultaneously
Proficiency in computer applications and software systems commonly used in dispatch operations, such as dispatch software, MS Office suite, and electronic medical records
Capable of remaining calm and composed under pressure, especially during emergency situations
Flexibility to work evenings, weekends, holidays, or as needed to accommodate emergency calls and fluctuations in service demand
KNOWLEDGE & SKILLS
Knowledge and ability to interpret the Backer and Marchment Act and Confidentiality laws
Knowledge and ability to interpret program and Center policies and procedures
Must have leadership and organizational skills
Ability to write assessments in a clear and concise format
Ability to write/compose correspondence, policies, etc.
Capability of effectively and professionally communicating with staff, clients, and families
Effective team player
Advanced ability to employ appropriate customer service skills in the handling and redirecting of phone inquiries
Advanced ability to work effectively with a wide range and level of staff, clients, and external customers
RESPONSIBILITIES
· Position facilitates the appropriate response for each call placed for service, while maintaining heavy radio traffic for incoming calls.
· The employee works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures
· Receives telephone calls through communications system; prioritizes emergency and non-emergency situations and needs; routes information to appropriate MRT location
· Provide approximate time frame of arrival to callers prior to the arrival of MRT
· Enters information from callers into a Initial Call Log and Database
· Multi-task between phone, cell phone and database system
· Maintains open contact with supervisors to provide administrative support as needed
· Communicates and assists each caller equally without regard to age, race, sex or dialect; identifies emergency or potential crisis situations and adjusts dialogue or activities accordingly; attempts to calm frantic or fearful callers
· Utilizes the appropriate system to file paperwork, retrieves information as necessary, and organize crisis call records
· Demonstrate proficiency in performing and documenting.
· Attend team meetings as required.
· Provide psycho education to individuals and families as needed.
· Perform other duties, as assigned
· Other functions my be assigned and management retains the right to add or change the duties at any time
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Source : South County Mental Health Center