Dispatcher - Climate Experts Air Plumbing & Electric
Melbourne, FL 32934
About the Job
3 Days on and 4 Days OFF Per Week!
Amazing Work Culture! Career Progession Path, Opportunity to grow!
$40k -$75k per yr. - Hourly Wage Daily Bonus Potential Commission! No Cap!
Health,Vision, & Dental Insurance Company Paid
Paid Time Off & Sick Days
401k Retirement Plan with matching!
:If you’re looking for a company that wants you to learn, grow, and succeed, then let’s talk! Climate Experts Air & Heat has built a reputation for service, quality and reliability that cannot be matched by any other home services company in Central Florida. We only hire the highest skilled, most reliable employees (check out our over 3,000 reviews online with a 4.9-star rating) We're a family owned and operated company that specializes in high quality residential HVAC Services and our team members take great pride in the work we do!
Why Choose Climate Experts?
- Competitive Weekly Pay with hourly daily bonus potential ($16-$20 per hour Daily Bonus potential of additional $50 per day Commission for selling memberships at up to $15 per membership sold)
- WORK LIFE BALANCE (GUARANTEED SUNDAYS OFF, Rotating shift up to 4 days off in a week!)
- 401(k) retirement plans with 4% company matching*
- Health Insurance PAID by Company (up to 99% employee health insurance monthly premium paid by company, HSA plan available with company contribution)*
- Dental Insurance- Company pays 50% of Premium*
- Vision Insurance- Company pays 50% of Premium*
- PAID TRAINING (We Pay to Train You in our facility, We Pay for Certifications)
- 56 hours of Paid Time Off Accrued per Year (employees typically earn an average of an additional 50 hours of PTO per year when they get 5 star customer reviews)*
- 7 Paid Holidays Off*
- Company Computer (We use top-of-the-line software for dispatching)
- NEXSTAR Company- Our Employees have access to world class training and coaching
- Team-Focused Work Environment
- Fun! We have motivational meetings every Monday and we have Chilly the Penguin as our Mascot
- Win! Paid time off when you get 5 star reviews from customers
- Appreciation- Employee of the month plaque and bonus check!
- Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
- Office Support: We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR
Minimum Requirements:
- 2 years experience as a customer service representative or dispatcher
- Follow our tobacco policy
- Background Check Required
- Drug Free Workplace
- Reliable Transportation
- Cell Phone w/internet connection
- Fast typer (At least 50 WPM)
Responsibilities
- Schedule calls on the calendar for technicians and installers
- Make updates, reschedule calls, and keep customer informed
- Submit pending installs to permit department
- Proactively review calls and check for accuracy
- Review jobs that are finished to ensure invoices are correct
- Ensure payments have been made and have been posted
- Add additional job info and ensure accuracy of call
- Maintain revenue goal board and 3 day callboard
- Call and schedule maintenance plan members
- Attend trainings and meet company guidelines and KPI's
- Answers any customer questions and concerns
- Debrief with technicians on ETA, Job Status, and complete full debrief checklist
Personal Attributes
- Personal, intuitive, and proactive nature
- Loves to talk to people and gain relationships
- Ability to work independently and exercise sound judgment and discretion
- Team player, friendly, quick learner and creative go-getter
- Amazing customer service skills
- Friendly & Approachable
- Driven & Goal oriented
- Great Listener
- Wanting future growth
- Able to diffuse difficult situations
- Able to multi task
- Amazing with technology
This position has fast growth opportunities and an aggressive path to progression
We have an amazing referral and bonus program.
Check out this video with one of our Lead Tech’s explaining what it’s like to work at Climate Experts!
OPEN INTERVIEWS EVERY WEDNESDAY AT 10AM AT 4270 DOW RD SUITE 209, MELBOURNE FLORIDA 32934. PLEASE DO NOT CALL OUR OFFICES OR COME IN ON A DIFFERENT DAY WITHOUT AN APPROINTMENT..
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