Dispatcher - Select LTC Pharmacy

SUMMARY

Select LTC Pharmacy is the leading provider of hospice pharmacy services in Southern California. Select specializes in delivering medications and medical supplies to hospices and long-term care facilities within hours.

This position is responsible for coordinating the efficient and timely delivery of medications to our customers; managing delivery schedules, communicating with drivers, and ensuring accurate, on-time deliveries of prescriptions and medical supplies to patients' homes or healthcare facilities. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Essential Responsibilities:

• Coordinate delivery schedules and optimize delivery routes for efficiency

• Clearly communicate order details and necessary instructions to drivers

• Ensure all prescriptions and medical supplies are correctly packed and labeled

• Track deliveries in real-time and resolve any issues

• Address customer inquiries related to delivery status

• Maintain accurate delivery records in the pharmacy database

• Collaborate with the dispatch and pharmacy teams to prioritize urgent deliveries

• Monitor driver performance and adherence to schedules for overall customer satisfaction

• Perform other duties as assigned by the manager

Minimum Qualifications: 

• 2+ years of experience in delivery driver dispatching and logistics

• Strong organizational, time-management, and problem-solving skills

• Proficiency in pharmacy database is preferred

• Excellent customer service and communication skills

• Reliable, punctual, and adaptable team player

• Strong interpersonal skills and team collaborator

• Fluent in Spanish is preferred

Physical Requirements:
Ability to sit or stand for extended periods while managing tasks at a desk. The role requires efficient typing and phone communication for coordinating with drivers and team members, along with strong visual acuity to read small text on screens and documents. Dispatchers must be able to multitask across multiple systems, occasionally lift packages (typically up to 25 lbs), and walk between office areas. Good hearing is essential for clear communication over the phone or radio.