Dispatcher ll - Springville City Corporation

Department:

Public Safety

Position Reports to:

Dispatcher Supervisor

Pay Grade:

14

Employment Type:

Part-time

Exempt/Nonexempt:

Non-exempt

Description:

Under the direction of the Dispatch Supervisor, Police Lieutenant and Police Chief, this position is responsible for the day to day operation of the dispatch or communications center. As a Public Safety employee, they are assigned to the Support Services Division of the Police Department.

Duties:

Dispatchers shall perform the following essential functions:

Able to receive, review and prioritize emergency and non-emergency calls

Assess and prioritize routine and emergency situations

Effectively communicate with callers in high stress situations

Handle multiple tasks at one time (i.e. speaking with callers, entering data into the records management - computer aided dispatch software, answering and dispatching public safety responders on the radio)

Understand and follow emergency protocols for police, fire and medical services

Be familiar with the cities of Springville and Mapleton and the surrounding areas

Communicate well with citizens, city employees and representatives of other agencies in a professional manner

Ability to act as senior dispatcher in the absence of a dispatch supervisor

Ability and willingness to take on assignments and tasks as requested

Receive complaints from citizens, either in person as they come into the police station, or via telephone.

Take appropriate action as dictated by the nature of the complaint; advising and directing the proper Public Safety employees and equipment to answer calls for service, routing calls to various personnel, etc.

Notify other City employees and Departments, as necessary and prudent, of situations requiring after-hours response.

Coordinate police, fire and ambulance response to any reported emergencies, and shall assist in emergency situations by relaying messages, instructions and/or questions and responses.

Assist members of the Department and the public in such other non-emergency situations as may be required.

Coordinate, when appropriate, operations with neighboring public safety agencies, under the direction of the watch commander, and according to protocol.

Record all necessary information, according to the protocol of the department, and shall keep all department records with accuracy, making appropriate entries into the records system of the department.

Maintain certifications and training necessary to function in this position.

Be familiar with and strictly observe all confidentiality and access rules and regulations as established by the state and federal regulatory agencies, and by the department.

Perform other duties as shall be assigned by higher competent authority or ranking officers

Qualifications:

Dispatchers must have a high school diploma or its equivalent. Must have three (3) years experience as a Public Safety Dispatcher. They must successfully complete all required training, and obtain the necessary certifications quickly.

Emergency Medical Dispatcher (EMD) certification

CPR Certification

Bureau of Criminal Identification (BCI) Proficiency certification

Valid Utah Driver License

Thirty-six (36) hours of specialized approved training

No disciplinary actions taken within eighteen (18) months prior to advancement.

Must demonstrate an ability to perform all duties of a Public Safety Dispatcher with professionalism as noted in the candidates' yearly evaluations and quality assurance (QA) review.

SKILLS, KNOWLEDGE AND ABILITIES

Dispatchers must be able to communicate both verbally and in writing. Verbal communication must be clear and calm in all situations. They must be able to deal effectively under stressful situations, be able to operate a complex telephone and radio system and have a good working knowledge of public safety procedures.

Dispatchers must type at a minimum of 45 words per minute, must be familiar with and able to operate computers. They must have a reasonable working knowledge of local, state and federal codes and be able to access necessary information quickly and efficiently.

Dispatchers must qualify themselves as Emergency Medical Dispatchers, and must maintain the necessary life-saving skills and training. They must work well under pressure and be able to monitor and track police, fire and medical personnel during multiple on-going situations

Physical Demands:

The Dispatch Supervisor must be able to meet the physical demands of shift work. Able to sit at a computer for long periods of time.

May be occasional light lifting or moving of small office items or boxes up to 25lbs.

The position of Dispatcher is a civilian position and is exempt from the requirements of Section 5-4-1 (Physical Fitness).