Dispatcher II - City of Folsom

Anchored in the foothills of the Sierra Nevada - 20 miles east of Sacramento and about 1.5 hours from Lake Tahoe - the City of Folsom is comprised of beautiful parks and trails, and boasts excellent schools, family-orientated neighborhoods, and outstanding shopping, dining, and cultural options. Folsom is a high-tech, forward-looking city, with firms ranging from small to large international corporations. Voted by WalletHub as the Best Place for Families to Live in California, and 2nd Best Lake Town in America, Folsom is recognized for its affordability, fair weather, education, and health.    

Under immediate and general supervision of the Communications Supervisor, the Dispatcher II will receive all incoming requests for service either by telephone or radio; evaluate information received, determine proper course of action, and follow departmental procedures in carrying out the correct course of action.  Dispatcher IIs may oversee, monitor, and/or direct the work of lower level personnel.
 
DISTINGUISHING CHARACTERISTICS
The Dispatcher II is the experienced/journey level class in the series, fully competent to independently perform the full range of duties.  This class is distinguished from those in the lower classification of Dispatcher I by the relative independence with which they perform their duties of applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor, and the possibility of being assigned as a Communications Training Officer