Dispatcher - hourly pay and performance bonuses! - SERVICE MINDS LLC

Do you like solving puzzles? Do you pay attention to details? If so, we are definitely looking for you!

If you're a Problem Solver Extraordinaire that understands Customer Service - a detail-oriented person who enjoys making a difference and working in a fast-paced environment, we're looking for you! If you like being an important, trusted member of a team whose contributions are recognized and appreciated, then we're looking for you! Our dispatchers are the vital link between our customers and technicians, keeping everything running efficiently and on time! As a Dispatcher with Service Minds, you will help your teams meet their goals and service our customers and your hard work pays off in weekly performance bonuses!

Service Minds is looking for the best people to join our team and drive us to success! If you fit the profile above, think about us for your career! We offer paid training, hourly pay plus bonuses based on performance! We are looking to grow our business substantially over the next few years so we can offer stability AND growth opportunities for those on our team. Careers supporting the trades offer additional stability - we are an Essential Business, which means we were open, hiring and operating during the pandemic.

Come join the best teams with all the best people and grow with us!

Compensation & Benefits

Our competitive salary starts at $18.00 hourly and can go higher based on experience. We are proud to offer great benefits including but not limited to:

• Excellent medical, prescription, vision and dental
• Company-paid life insurance
• PTO, Paid Holidays
• Company-paid long term disability insurance
• 401K with employer match
• Career Path Opportunities and Room for Growth

Job Responsibilities

• Provides top quality, industry leading customer service, and resolves issues by offering solutions, explanations, and options
• Dispatches service workers to specific work locations to provide assistance to customers or perform predetermined job roles

Skills & Experience

• Ability to effectively manage time and tasks, responsive to communication from various sources
• Ability to multitask and maintain a calm, positive demeanor in high stress situations
• Communicate in a service oriented and respectful manner
• Critical thinking including complex problem solving, judgment, and decision making
• Willingness to adapt, learn and apply knowledge
• Ability to be a self-starter, while working well in a strong team environment

Job Duties

• Communicates in a timely and effective manner with customers, management, and technicians
• Answers questions or provides updates to customers and other team members
• Determines and schedules according to urgency
• Receives check in calls from service workers by radio, telephone, or in person
• Informs workers of type and location of work to be performed and dispatches workers to job
• Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job