Dispatcher, DOT Shuttle Operations - SP Plus Corporation

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $20.00 - $21.00 per hour

Basic Function:  Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management.

Responsibilities

• Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary.
• Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products—Word and Excel.
• Responsible for being at work every scheduled day, on time and in uniform.
• Possess a valid CDL Drivers License with Passenger Endorsement and DOT Medical Card to be carried at all times, while on duty.
• Have and maintain an acceptable DMV record.
• Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area.
• Assist Facility Managers with other duties as needed.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education Required: High School Degree or equivalent.

License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more. 

DOT Medical Card:  A Medical Examiner’s Certificate (DOT Medical Card) is required.

Experience/Knowledge:  Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management, and FMCSRs is preferred but not required.

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and group situations to customers and other employees of the company.

Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position.  The employee is required to use a phone or two-way radio.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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