Dispatcher/ Customer Service Representative - Pacific Office Automation

Pacific Office Automation is seeking a Customer Service Representative with strong customer service skills and administrative abilities for our branch in Phoenix, AZ. The ideal candidate has an upbeat attitude and enjoys working in a fast-paced environment.

This position will work closely with our customers, technicians, and sales representatives.

If you are friendly, enjoy helping others and benefit from being part of a successful team, we want to talk with you! This position has the potential for growth and expanding career opportunities.

As a Customer Service Representative, you will receive PTO and a full benefits package, which includes matched 401(k) and full health/dental/vision insurance.

Responsibilities:

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and escalate issues to Helpdesk.
• Document all call information according to standard operating procedures
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.

Qualifications:

• 1-2 years of previous dispatch experience and/or call center agent with IT customer support service experience.
• Experience using IT Ticketing Support systems.
• Experience using Unified Communications for business solutions. (Call Handling)
• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-pace environments while maintaining accuracy.
• Ability to calmly handle stressful situations.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Bi-lingual is a plus+

Pacific Office Automation is a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 8 states – Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho, and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta copiers, printers, faxes, and multi-functional devices. Yet our focus remains local.

We are a company with deep roots in the West, employing 1,000 hard-working men and women. We are dedicated to supporting the communities in which we operate, including many philanthropic efforts to support academics and athletics.

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