Dispatcher/CSR - Ancla Plumbing LLC

Ancla Plumbing, LLC.

Dispatcher/CSR 

Are you a skilled Dispatcher/CSR  eager to showcase your talents and grow with a dynamic company? Ancla Plumbing, a leading name in the Phoenix-Metro area, is seeking a dedicated Customer Service Representative to join our winning team. If you have a passion for excellence, superior communication skills, and a commitment to providing outstanding service, we want you!

Ancla Plumbing LLC, a locally owned and operated company, has been proudly serving the Phoenix-Metro area, including Maricopa and Pinal counties. We specialize in new plumbing installations for single-family homes, and our success is built on integrity, teamwork, excellence, safety, and a relentless drive to deliver defect-free homes on time. We are not just plumbers; we are the architects of dreams, crafting homes with care and precision.

Learn more about us at: https://anclaplumbingllc.com/

As a Customer Service Representative at Ancla Plumbing, you will be responsible for coordinating service calls, maintaining communication with builder representatives, and ensuring all service requests are handled efficiently. You will work closely with the service team and customer service manager to guarantee that every service meets our high standards of quality and customer satisfaction.

Key Responsibilities:

Strategic Work:

• Maintain strong communication with builder customer service representatives to ensure smooth service operations.
• Work closely with service techs and the service manager to keep everyone informed.
• Provide detailed and accurate service tickets for the tech team.

Tactical Work:

• Create and organize service tickets for every service request.
• Label and categorize service tickets for billable and non-billable services.
• Verify that the close of escrow date is within 1 year for warranty calls.
• Confirm that the house was serviced by our team before scheduling it under warranty.
• Proactively communicate with builder representatives to resolve any issues.
• Handle incoming phone calls and emails, ensuring prompt and professional responses.
• Close out and invoice service tickets once the job is complete.
• Ensure that all service requests are scheduled within 24 hours of receiving notification.
• Close out service tickets by the end of the week in which the service was performed.

Compensation:

• Full Time
• $18 - $22 per hour.
• Weekly production bonuses of $500.
• Medical
• Dental
• Vision
• Life insurance.
• 401K with a 3% employer match.
• Paid vacation, sick time, holidays.